Working Pattern:
Sunday: 06:00am-12:00pm
Saturday: 04:30am-12:30pm
Under 18 disclaimer
This job role involves working early mornings, and therefore we cannot consider applications from anyone under the age of 18. This is to comply with relevant health and safety legislation and to ensure the safety of our colleagues in the workplace.
Join our team at M&S as a Customer Assistant in Operations, where you'll play a vital role in keeping our store running smoothly behind the scenes. We're looking for hardworking individuals who take pride in ensuring our products are delivered, organized, and ready for our colleagues and customers.
You'll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Your efficiency and agility will help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you'll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You'll use our in-store systems and tools to track deliveries, manage stock, and ensure our products are exactly where they need to be.
Being a team player is crucial. You'll work closely with colleagues from across the store to ensure smooth operations, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers, helping us to continually improve.
Key Accountabilities
· Serve our customers efficiently, both on the shop floor and at service points
· Keep the store clean and tidy, ensuring that our shelves are always stocked with product
· Monitor and deliver on daily sales targets, priorities, promotions, and selling opportunities
· Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit to the store.
· Build expert product knowledge to sell and recommend our products and services
· We'll provide training to help you utilize all digital tools and communication channels to deliver for the customer every time
Key Capabilities
· High levels of customer service
· Commitment to delivering excellent work with great attention to detail
· Open to and act upon feedback, asking for it regularly
· Takes accountability for planning and managing own workload efficiently
· Strong communication skills
· Adaptable to changing situations
· Builds positive relationships by being a good listener
· Good digital capability
Everyone's Welcome
M&S is committed to leading the retail industry into a greener, faster, and more inspiring digital era. We're revolutionizing how we work and offering exciting opportunities. There's never been a better time to join our team. Marks & Spencer aims to be an inclusive organization, trusted and admired by colleagues, customers, and suppliers. Join us and make an immediate impact.
We are dedicated to an active Inclusion, Diversity, and Equal Opportunities Policy, starting from our recruitment and selection process. We are happy to discuss flexible working arrangements.
If you require reasonable adjustments during our recruitment process, please share those requirements when completing your application. We will do our best to meet your needs and ensure a fair and transparent assessment process.
#J-18808-Ljbffr