Overview
Seasonal Sales Assistant role at LUSH in Merry Hill. Application Deadline: 28 September 2025. Department: Retail. Location: Merry Hill. Compensation: £12.60 / hour.
Diversity matters: We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!
The role: In this role, you’ll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You’ll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you’ll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You’ll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you’ll be well-supported through training and development to grow your skills.
Key Information
* Hours available: 8 - 24 hours per week
* Application Deadline: 28 Sep 2025
* Recruitment evening: 5th October 2025
* Interview/Trials: Tuesday 7th October - Friday 10th October
* Training: Week commencing 13th October
* Start Date: Monday 20th October
* Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Key Responsibilities
* Greet customers warmly and create a welcoming store environment.
* Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
* Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
* Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
* Maintain a clean, tidy, and visually appealing shop floor.
* Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals.
* Manage stock levels efficiently, ensuring shelves are well-stocked and ready for customers to shop from.
* Actively control store costs, such as product waste, to help meet the shop’s budget.
* Participate in ongoing training and development to enhance product knowledge and customer service skills.
* Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
* Work on in-store and external events to leave lasting impressions on customers.
Skills and Experience
Customer Experience: Deliver exceptional customer service and inspire the team to create memorable 5-star experiences. Strive to make every customer interaction warm and welcoming.
Teamwork: Contribute to a positive, collaborative store environment and support colleagues to achieve goals.
Communication: Maintain open, respectful communication with colleagues, managers, and nearby stores to support store success.
Benefits
* Holiday allowance
* 50% discount on Lush products and spa treatments
* Profit-based bonus
* Complimentary spa treatment*
* Pension scheme
* Paid day off for your birthday
* Cycle to work scheme
* Discounted rail and bus season tickets
* Employee assistance programme
* 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
* Flexible working
* Tailored gender affirming care*
*qualifying period/hours required
We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our Privacy Notice here.
#J-18808-Ljbffr