At Liaise, our core values of Positive, Progressive, and Personal support drive our mission to ensure that every individual we support leads a fulfilling, joyful life. We are searching for an IT Administrator who is passionate about learning and growing in the IT field. This position offers an in-depth introduction to the IT industry within a supportive and nurturing environment. You will be working from our Highbury and Islington headquarters four days a week, with occasional on-site support across London and the Southeast. What You Will Be Doing: Providing technical support, addressing both hardware and software issues with the aim of minimizing downtime. Assisting with the installation, upgrade, and repair of hardware and software on-site. Learning and applying IT systems, applications, and processes quickly. Effectively communicating technical issues in an understandable manner to users. Contributing to IT projects such as software rollouts, migrations, under direct supervision. Analyzing complex data and issues with a strong analytical ability. Planning and managing your workload independently, considering both technical and business factors. Working closely with the IT team and the Head of IT to grow your technical skills and contribute to the technical capability within the company. Throughout your first six months, a mentor from the IT team will guide your learning and integration into the team. Skills and Qualifications: Quick learner with the ability to grasp new IT systems, applications, and processes. Good communication skills, with the ability to explain technical issues clearly. Basic IT knowledge and hands-on skills. Good analytical ability. Ability to work independently and manage your own workload. Trustworthy and self-motivated. Bonus Points for: Basic knowledge of the Office 365 suite, Microsoft Azure, backup and restore procedures, networks and TCP/IP, and telephony networks. Experience managing user accounts and permissions within Office 365 and SharePoint. Familiarity with administering Entra ID and using Microsoft Intune for application deployment. Knowledge of Windows 11 and mobile device deployments using Autopilot. Understanding of security policies, DLP configurations, and vulnerability patching processes. What We Will Provide: Employee Assistance Programme Blue Light Card Life Assurance (2 x salary) We are an equal opportunities employer and welcome, and encourage, applications from all backgrounds – we are happy to discuss any possible reasonable adjustments. Please note this role is subject to an enhanced DBS check.