Part Time Customer Service Advisor - Evening Shift - 25 or 30 Hours Per Week
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Calling night owls, moon bathers, star gazers, parents, carers, students, and part-time professionals!
Part Time, Evening Customer Service Advisors are needed for a dynamic organization that is growing quickly and offers excellent career development opportunities. Full training and tools will be provided to ensure you deliver outstanding customer experiences. This is a fantastic opportunity to join the financial services sector and be part of a company that values and supports its staff.
* 30 Hours Per Week - Shifts: 5pm - 01:30 am on a rota basis (12 shifts over 3 weeks)
* 25 Hours Per Week - Shifts: 5x 5-hour shifts starting at 5pm, 6pm, or 7pm on a rota basis
* Hybrid working after 6 weeks of office-based training
* Salary £26,500 + benefits (pro-rata)
Duties include:
* Being the first point of contact for customers regarding banking or payment queries via phone, email, chat, and social media.
* Taking ownership and supporting customers to resolve issues quickly, escalating when necessary.
* Collaborating with team members to ensure prompt responses and minimal wait times for customers.
* Showing empathy for customers needing extra time, help, or consideration.
* Detecting and preventing fraudulent transactions or activity.
Essential skills and experience:
* A positive attitude and common sense, with experience in retail, hospitality, or corporate customer service.
* Commitment to high service standards and a track record of going above and beyond for customers.
* Adaptability, quick learning, and eagerness to succeed in a fast-paced environment.
Applicants must live within a commutable distance to the office and be able to complete 2 weeks of in-office training. Remote work is possible after training.
Note: Successful employment will depend on employment, credit, and criminal history checks. Applicants must have been resident in the UK for the last 5 years due to the urgent nature of this role.
Apply now for immediate consideration and interview!
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