Global Windows is a long-established and trusted home improvement company in Sheffield, specialising in windows, doors, and conservatories. We pride ourselves on excellent customer care, high-quality products, and a supportive team culture.
We are looking for a Customer Service & Operations Coordinator to join our busy office and warehouse team on a permanent basis. This is a varied role combining customer service with hands-on support, making it ideal for someone who enjoys both desk-based tasks and practical work.
Key Responsibilities
* Act as the main point of contact for customers, handling enquiries, remedial and service call requests professionally and efficiently.
* Manage the engineer's diary, scheduling appointments and ensuring work is allocated effectively.
* Order and track parts for remedial jobs, ensuring timely completion of rebooks.
* Ensure replacement parts are returned to suppliers for credits or warranty checks, keeping accurate records of outcomes.
* Offer and explain servicing packages to existing customers, providing accurate pricing and encouraging repeat business.
* Take delivery of products at the head office depot, including windows, doors, and glass units etc.
* Check deliveries against orders, report discrepancies, and ensure goods are stored safely and securely.
* Work with engineer and the wider office team to ensure smooth day-to-day operations.
* Order stock and checking against stock for weekly installations.
* General housekeeping of depot keeping it clean, tidy and organised etc.
About You
* Previous experience in a customer service or coordination role is desirable.
* Strong organisational and time-management skills.
* Confident communicator with an excellent telephone manner.
* Comfortable with computer systems and administration tasks.
* A team player with a proactive, hands-on approach.
What We Offer
* Permanent, full-time role with competitive salary (dependent on experience).
* Training and support to succeed in both office and logistics aspects of the role.
* Friendly, close-knit working environment in a respected local company.
Job Type: Full-time
Experience:
* Customer service: 3 years (preferred)
Work Location: In person