EastLancashire Alliance (ELA) is seeking an experienced and motivated ServiceDelivery Officer to support the operational delivery and development ofservices across the Alliance.
This is anexciting opportunity to play a key role in supporting the delivery of servicesacross Primary Care Networks (PCNs) and member practices across EastLancashire. Working closely with the Operations Manager, you will support thecoordination, monitoring and improvement of services delivered by the Alliance.
Thesuccessful candidate will help ensure services operate effectively, meetcontractual and performance requirements, and deliver high-quality care topatients across the local system.
This rolewould suit someone with strong organisational, analytical and communicationskills who is passionate about improving healthcare services and workingcollaboratively across primary care.
Main duties of the job
The ServiceDelivery Officer will support the operational delivery of Alliance services by:
* Supportingthe Operations Manager in the day-to-day operational management of ELAservices
* Workingwith service leads and operational teams to ensure services are deliveredeffectively
* Monitoringservice performance against KPIs and contractual requirements
* Supportingthe mobilisation and implementation of new services
* Coordinatingoperational activity across multiple services within the Alliance
* Developingstrong relationships with PCNs, GP practices and partner organisations
* Supportingservice reviews, audits and quality improvement initiatives
* Contributingto the preparation of reports, service documentation and operationalupdates
* Supportinggovernance and compliance processes across services
The rolewill require the ability to work independently while collaborating with teamsacross the organisation.
About us
EastLancashire Alliance (ELA) is a GP Federation supporting Primary Care Networksand practices across East Lancashire.
TheAlliance works collaboratively with partners across the health and care systemto deliver services that improve access, support workforce development andenhance patient outcomes across primary care.
We deliver a range ofservices across multiple PCNs and practices, working closely with clinicians,operational teams and system partners to support the delivery of high-qualityhealthcare.
We are agrowing organisation committed to supporting primary care and developinginnovative services that benefit patients across the region.
Workingwith ELA offers the opportunity to:
* Contributeto the development of new healthcare services
* Workclosely with PCNs and practices across East Lancashire
* Bepart of a collaborative and supportive team
* Develop your skillswithin a dynamic healthcare environment
Job responsibilities
The ServiceDelivery Officer will play a key role in supporting the operational managementand delivery of services commissioned and delivered through East LancashireAlliance (ELA).
Workingclosely with the Operations Manager, the post holder will provide operationaloversight and coordination across multiple Alliance services, ensuring thatservices are delivered effectively, meet contractual and performancerequirements, and operate in line with governance and regulatory standards.
The ServiceDelivery Officer will work with service leads, clinical staff and operationalteams across the Alliance to support service performance, workforcecoordination, service improvement and operational delivery. The role will alsocontribute to service development, performance monitoring and the mobilisationof new services.
The postholder will operate with a high degree of autonomy, exercising judgement inmanaging operational issues and supporting the continuous improvement ofservices across ELA.
Person Specification
Qualities/Attributes
* Flexibility of working hours / able to work at the desired times
* An understanding, acceptance and adherence to the need for strict confidentiality
* Ability to use own judgement, initiative and resourcefulness
* Ability to work without direct supervision and determine own workload priorities
* Able to work under pressure
* Able to work in a changing environment
Knowledge & Skills
* Systematic approach to problem solving
* Managing time and prioritising in a pressured environment
* Flexibility to respond in a dynamic, semi-structured environment
* Self-motivated and able to prioritise, manage and deliver to timetable
* Ability to engage and motivate PCN staff and member practices
* Effective communication / negotiating skills and the ability to influence others
* Flexibility to respond in a dynamic, semi-structured environment
* Customer focused, while maintaining robust adherence to the agreed control framework
Experience
* Experience of working at a senior level within primary care
* Evidence of Continuous Professional Development
* Experience of strategy development and implementation
* Experience of primary care and specifically general practice current working knowledge either from time spent working in General Practice of time working to commission/interface with General Practice
* Evidence of working in an NHS organisation, commissioning and/or providing services
* Experience of establishing and implementing systems for recording and monitoring operational performance
* Operational support of multi-disciplinary groups of staff
* Experience of project management
* Demonstrates sound judgement in the absence of clear guidelines or precedent, seeking advice as necessary
* Experience in analysing, interpreting and presenting highly complex data
* Assessing risk and planning mitigation
* Experience and working knowledge of all relevant and legislative responsibilities relating to GDPR, Health & Safety, HR and CQC
* Experience of writing reports and policies
* Evidence of leading and implementing change / innovation
* Strategic thinker with strong analytical skills ability to anticipate and resolve problems before they arise
Qualifications
* A Management Qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experienceBand 6 (AFC Like - NOT AFC)
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