General Services ManagerLocation: StowmarketSalary: Up to £40,000 per annum, depending on experienceFor more information about careers at 14forty and our benefits please visit: Careers at 14fortyAre you an experienced soft services leader with a passion for delivering exceptional customer experience? We're looking for a proactive and engaging General Services Manager to oversee the day-to-day delivery of catering that is 24/7 and cleaning operation over 7 days a week at our Stowmarket site.This is a hands-on leadership role with full responsibility for operational performance, client relationships, financial results, and team development across both service streams. You will play a pivotal role in shaping service quality, elevating standards, and creating a welcoming environment for colleagues and visitors.About the roleAs General Services Manager, you will be the primary point of contact for both the client and our onsite teams, ensuring that all services are delivered seamlessly, safely, and professionally. You will lead service enhancement initiatives, drive customer service excellence, and ensure operational delivery is consistently outstanding across all functions.Key ResponsibilitiesOverall leadership and accountability for catering and cleaning operations on siteAct as the point of contact for the client, building strong, trusted relationshipsEnsure consistent delivery of high-quality food service and cleaning standardsFull P&L responsibility, including budgeting, forecasting, and cost controlLead, motivate, and develop multi-disciplinary management and frontline teamsEnsure compliance with all Health & Safety, Food Safety, and employment legislationDrive continuous improvement, innovation, and service developmentManage staffing levels, recruitment, training, and succession planningDeliver agreed KPIs, SLAs, and contractual obligationsAbout YouProven experience as a General Services Manager with experience in Catering and CleaningStrong commercial acumen with demonstrable P&L responsibilityConfident client-facing leader with excellent communication skillsExperience managing large, diverse teams in a fast-paced environmentPassionate about food, service excellence, and people developmentHighly organised, resilient, and able to manage multiple prioritiesIOSH / NEBOSH, Food Safety qualifications (desirable but not essential)Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!14forty