This is a great opportunity to join a growing IT support business, involved right at the heart providing customer support at 3rd line with the flexibility to take ownership of any situation with a real chance of progression with the business.
Key responsibilities
* 3rd Line Support: Perform advanced troubleshooting and provide resolutions for complex IT issues.
* Escalation Management: Act as the highest point of escalation in the Service Desk team to support our Level 1 and Level 2 engineers.
* Incident Management: Manage and resolve high-priority incidents, ensuring minimal downtime and disruption.
* System Administration: Maintain and administer critical IT systems, including servers, networks, storage solutions and applications.
* Project Involvement: Participate in IT projects, providing technical expertise for system upgrades, deployments, migrations and client onboardings.
Shift Working: Work as part of a weekly shift rotation, alternating between an early shift (07:00-16:00) and a late shift (10:00-19:00) with a 1-hour lunch break and the option for remote working.
On-Call Cover: Provide escalation assistance to engineers covering our 24/7 emergency support service, as part of a weekly on-call rota (currently 1 in every 5 weeks).
Key Requirem...