Hays are pleased to be recruiting for a Service Administration Coordinator permanent job opportunity for our client in Sheffield.
Key Vacancy Information
Office based 100%
Location - South Sheffield near Eckington
Full-time hours Monday to Friday: 37.5 hours a week
Monday to Friday 8.30 -5.30pm
Start required in March/ April 2026.
About the Role
We are working with a growing organisation who are keen to expand their Service Administration Team and recruit a Service Admin Coordinator. This is a fast‑paced, varied role where you will take ownership of coordinating service activities, supporting field engineers, and ensuring customers receive an exceptional level of operational support.
Key Responsibilities
As Service Coordinator, you will play a central role in keeping the service function running smoothly. Your duties will include:
Planning, scheduling, and coordinating all service activity, including planned maintenance, repairs, and urgent call‑outs.
Managing customer communication by responding promptly to queries across email and phone.
Organising engineer workloads to maximise efficiency and minimise unnecessary overtime.
Arranging and managing subcontractor appointments where required.
Preparing and issuing accurate job documentation and including job sheets.
Working closely with the Projects team
Maintaining and updating the service management system
Reviewing and approving subcontractor invoices.
Liaising with internal system support teams to address any system updates
General administration tasks, data entry, document management
Customer Service admin, inbox management, answering phones
About You
We're looking for someone who is:
Highly organised, proactive, and confident managing a varied workload
Ideally local to the South Sheffield area
Keen to work in a busy, open office environment
Ideally 1-2 years recent, previous service admin / office admin/ coordination experience
Experienced in coordinating engineers, field teams, or technical service operations (essential).
A strong communicator with a customer‑focused mindset.
Competent using service management systems and producing technical documentation.Working Hours & Benefits
37.5 hours per week, Monday-Friday between 8:30am and 5:00pm
Early finish on a Friday afternoon
Competitive salary starting at £26,000
Health Cash Plan & Hospital Treatment Insurance
Genuine personal and professional development opportunities
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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