We are seeking an Reception Administrator to join our team at GPS Healthcare.Theideal candidate will have experience of working in a busy reception oradministration environment and have strong customer service skills.
KeyResponsibilities for our Receptionist includes
* Dealing with patient enquiries both face to face and over thetelephone.
* Answering inbound prescription queries
* Administrative tasks such as scanning reports, tasks, letters and newpatient registrations
Interview Dates: W/C 21 July 2025
Main duties of the job
* Including desk enquiries, inbound andoutbound telephone calls, appointments, prescription queries, letterprocessing, difficult discussions, general care of patients
* Including scanning,reports, tasks, letters and new patient registrations.
About us
Tanworth Lane Surgery is part of a wider group of GP Practices working together.
Flexibility to work at the other premises when requested is required as part of this role.
The locations of the other key GP Practices are listed below but are not exclusive. Other locations may be added to this list.
You may also be expected to travel to alternative locations for training and development
* Knowle Surgery, 1500 Warwick Road, Knowle B93 9LE
* Meadowside Family Health Centre, 30 Winchcombe Road, Solihull, B92 8PJ
* Yew Tree Medical Centre, 100 Yew Tree Lane, Solihull B91 2RA
If you are interested in applying to be a Reception Administrator with GPS Healthcare, please submit your CV and a supporting statement outlining how you meet the essential criteria and why you are interested in the role to humanresources.gps@nhs.net by 13 July 2025.
Please see the full Job description
Job responsibilities
1.To answer telephone calls and reception deskqueries promptly and professionally
2.To coordinate appointment requests for urgent,same day, future and home visit appointments
3.To facilitate the administration of patientprescriptions in accordance with practice guidelines including; repeats,queries, controlled procedures and validating patient identification
4.To resolve a wide variety of patient queries receivedby telephone, in person and in writing. Including; prescriptions, medications, servicecontacts, specialist referrals, test results, scans and x-rays
5.Identify urgent matters and refer to the clinicalteam / duty doctor as appropriate
6.To accurately update and monitor patient recordsincluding, recording appointments, registration and removal of patients, changeof address, correspondence sent / received, service provider updates
7.To deal with patient concerns and complaints in acalm and professional manner
8.To facilitate attendance at clinics / reviewappointments by assisting with routine monitoring and recalls. Using telephonecalls, emails, letter writing, faxes as appropriate
9.To liaise with other healthcare professionals,secretaries and administration teams with regards to coordinating patient care.
10.To assist the practice team with clerical andadministrative duties as may be reasonably required. Including; Reports, Registrations,Recalls, Links, Process reviews, Letter writing, Faxing, Scanning, Read Coding,Auditing
11.To fully participate in maintaining tidy andprofessional public, reception and kitchen areas, drinks distribution forreception and clinical teams, stock checking, premises security checks
12.As a potential key holder ensure buildings areleft safe and secure upon leaving of an evening
13.Charging and receipt of payments includingmaintaining an accurate petty cash record
14.To work as a positive and supportive team member,providing cover for similar posts as required
15.To attend meetings, training and conferences asappropriate for the role and as required
16.To identify areas for quality improvement, riskavoidance or development and take an active part in delivering the businessobjective
17.To keep up to date with practice informationincluding policy and procedure changes, staff rotas, alerts and serviceprovisions
18.To ensure implementation and adherence to practicepolicy including; Equality and Diversity, Information Governance (includingData Protection Legislation), Confidentiality and Health and Safety
19.Other such duties that may be required
Person Specification
Qualifications
* GCSE Grade A-C Maths and English (or equivalent)
Experience
* Working within a busy environment
* Proven experience in using data entry tools / IT systems
* Answering telephone enquiries / making outbound calls
* Correspondence / letter writing
* Worked as part of a team
* Ability to understand the purpose and goals of the task in hand.
* Ability to ensure accuracy of activity by monitoring own standards and asking for appropriate support
* Ability to manage own workloads, understanding own priorities and sourcing help to achieve them whenever appropriate
* Reception / Administration / Clinical Administration experience
* Working with the general public
* Some knowledge of the NHS and clinical procedures
* Dealing with confidentiality
* In addition to Level 1
* To create and maintain records and reports
* In addition to Level 1
* Maintaining relationships with a wide range of clients
* Understand client requirements and translate into successful outcomes
* In addition to Level 1
* Experience of working towards goals or targets
* In addition to Level 1
* Ability to identify and progress forward with efficiencies
* To work under own initiative when appropriate
* Helped to implement initiatives
* In addition to Level 1
* Excellent organizational skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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