Overview
Come and join us at Chester Picturehouse
You'll be joining a highly motivated, engaged and productive team. We're looking for new talent to join us, and that might be you!
You will be guaranteed at least one shift a week (cinema week working Friday-Thursday).
You must be available to work evenings and weekends as a priority
You must be punctual, diligent, keen to learn, happy to ask questions, outgoing and friendly towards guests and colleagues.
Cafe/Bar experience preferred.
Perks - FREE CINEMA!!! Free soft drinks and hot drinks when on breaks, and popcorn when you go and see a film; 50% off food and concessions.
Job Description
Job Title: Picturehouse Host
Direct Report To: Supervisor
Responsible For: N/A at this level
Job Purpose: To welcome visitors to the cinema in an individual and informed way whilst always delivering the highest standard of customer service. You will support the cinema team to promote the benefits of membership and continuously drive sales, whilst ensuring a smooth running of the cinema in line with policies and procedures. You will be fully trained to perform different duties at various times across the cinema to the standard required by Picturehouse.
Your duties will include, but are not limited to:
* Promotion and sale of tickets, retail, alcohol, food, and Memberships
* Cash handling
* Ushering and piracy prevention
* Compliance with Health and Safety regulations
* Compliance with Food Safety Standards
* Preparing and serving café food
* Cleaning
* Working in the Cafe Bar
Main Duties
* Deliver excellent customer service in line with the Picturehouse standards through individuality; engaging guests throughout their journey to maximise enjoyment and encourage repeat visits.
* Ensure dwell areas are maintained and inviting to customers
* Follow the correct ticket verification procedure. Guide customers to their seats where necessary, and ensure every person who enters the auditorium has a valid ticket
* Respond to verbal customer complaints/queries immediately, where appropriate, using your own skill and knowledge to resolve or direct them to an appropriate person who can assist
* Be knowledgeable about the cinema’s services and facilities, including accessibility, toilets, and proposition
* Ensure all communication via radios is appropriate, clear, and concise
* Provide information on performance start and finish times, film synopsis, and film classification. Be aware of the policy towards film piracy within the cinema and take appropriate action when necessary
* Be aware of film classifications and identification requirements
* Ensure all lost property is correctly delivered to the appropriate area and logged in line with the policy
* Monitor screens for picture & sound quality, temperature, and customer disturbance; knowledge of current promotions and raise customer awareness
* Ensure sales accuracy by processing transactions, memberships, and discounts correctly and in line with the policy
* Promote the benefits of Membership during every transition
* Use suggestive selling to offer better value and enhance the customer experience
* Monitor stock levels and stock rotation and ensure departments are well presented
* Ensure all wastage is correctly recorded by following the wastage procedure
* Maintain the highest standards of food hygiene and food presentation in line with policy
* Ensure that café offerings are prepared and served to the highest standards
* Health & Safety – Follow all Health & Safety Policies with a Spot it, Sort it approach; work efficiently using all equipment; inform management immediately of any breaches or issues; help monitor maintenance or repairs; open and close all areas with relevant paperwork; undertake basic daily cleaning duties; attend regular staff meetings and shift briefings; keep up to date on staff communications; adhere to all policies and procedures; carry out any other duties reasonably asked of you.
Qualifications
* Cafe/Bar experience preferred
* Punctual, diligent, eager to learn, friendly towards guests and colleagues
* Available to work evenings and weekends as priority
* Excellent customer service skills; ability to respond to enquiries and resolve issues
* Ability to follow policies and procedures and work as part of a team
Note: This job description reflects the present requirements of the post. As duties and responsibilities change and develop, the job description will be reviewed and is therefore subject to amendment.
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