Job summary
We are currently looking for an enthusiastic person with excellent communication skills to join our well respected Patient Central Team.
The team is responsible for taking enquiries from patients and making sure they are dealt with in a timely and professional manner.
Working pattern
We are looking for 19 hours per week with the following pattern:
* Monday 8am to 6pm
* Friday 8am to 6pm
Main duties of the job
Here at PMG, we are looking for people with a positive outlook who have:
* Excellent communication and customer service skills
* Attention to detail
* IT literate
* Ability to be discreet / respect patient confidentiality
* Previous experience in a similar role is desirable but NOT essential
About us
Priory Medical Group (PMG) is an award winning large multi‑site training practice based in the beautiful city of York. Our team is made up of a highly‑skilled, experienced and varied workforce doing their very best for our patients.
Here at PMG, we value the wellbeing and health of our staff and as a result we offer various resources to support the mental health of our employees. As part of the PMG team, you will have access to free confidential counselling and extensive wellbeing resources accessible through the NHS.
We are also a Disability Confident Committed Employer and actively encourage applicants with a disability and/or long‑term health condition to apply for our job vacancies. We already support a number of existing employees who have a disability and/or a long‑term health condition, so that they are able to stay in work.
If this sounds like you and you fancy working as part of a close‑knit team in a fast‑paced environment where no two days are the same, then please apply by submitting your CV.
Job responsibilities
We think the purpose of this job is pretty simple ... to provide ‘the best’ customer service every day for every patient!
* As a Call Handler based in our Patient Central team, you are the voice of our Practice as you will be the first person many of our patients will come into contact with when booking their appointments.
* Not only do our patients need you to have a friendly telephone‑smile and a reassuring demeanor – you will need this in bucket loads!
* Follow a call guide prompted by our electronic triage system to make a patient care request on the system. This then allows the system and our clinicians to point the patient to the most appropriate clinician type (GP, Nurse, allied health professionals, Health Care Assistant) and care type (appointment, phone call, prescription, text advice, referral, etc.).
* Ensure calls are handled efficiently, working towards the targets within the team and making a real difference to the patient experience – not just the patient on the phone but the next patient in the queue.
* Carry out various administration duties generated by patient calls and any other administration work associated with the Patient Central team. Follow administrative processes and procedures accurately and efficiently.
Person Specification – Skills and Behaviours
* Excellent communication and customer service skills
* Attention to detail
* IT literate
* Ability to be discreet / respect patient confidentiality
Desirable
* Previous experience in a similar role is desirable but NOT essential
Employer details
Priory Medical Group
Priory Medical Centre, Cornlands Road, York, North Yorkshire, YO24 3WX
Details
Date posted: 19 February 2026
Pay scheme: Other
Salary: £12.36 an hour
Contract: Permanent
Working pattern: Part‑time
Reference number: A4235-26-0010
Job location: Priory Medical Centre, Cornlands Road, York, North Yorkshire, YO24 3WX
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