Company Description
Join us at Accor, where life pulses with passion!
As a pioneering leader in responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, all share a common ambition: to keep innovating and challenging the status quo.
By joining us, you will become a Heartist because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be truly yourself. It will be a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you do with us, regardless of your profession, will offer a deep sense of meaning, creating lasting, memorable, and impactful experiences for your customers, colleagues, and the planet.
Hospitality is a work of heart,
Join us and become a Heartist.
Job Description
Job profile
All applicants must be happy working in a customer-facing role at all times, from morning shifts to evening work.
As a General Assistant Multi-Task Team Member, you will provide excellent counter and table service (when applicable) to the hotel’s guests and have complete knowledge of all food and beverage items offered on the menu.
Job responsibilities
* You will provide excellent counter and table service (when applicable) to the hotel’s guests and have complete knowledge of all food and beverage items offered on the menu.
* Maintain close daily communication with the kitchen regarding orders and special promotions.
* Ensure that the designated bar is set up and fully stocked to the required standard (when applicable).
* Maintain the highest standards of food and general hygiene, ensuring compliance with all Health and Safety regulations.
* Ensure that till operation procedures are followed and that all security procedures are carried out.
* Provide courteous, friendly, and efficient service to customers at all times.
* Familiarize yourself with clients who frequently use the hotel and assist in attracting more customers.
* Assist management in carrying out departmental cleaning programs.
* Report any problems during the shift to the Hotel General Manager or Senior Person on duty.
* Dress according to Hotel and Company Standards.
* Comply with the Hotel’s Customer Care Principles.
* Attend to all operations related to the Front Desk and report issues during your shift.
* Undertake any other reasonable requests made by management and attend required training.
Specific Health & Safety
Take responsibility for the health, safety, and welfare of yourself, staff, guests, and visitors impacted by your work activities. Abide by the Health & Safety at Work Act 1974 and related safe systems of work.
Qualifications
Personal profile
Personal Qualities
* Be flexible to cover business needs
* Must have enthusiasm
* Must be punctual and reliable
* Must be adaptable
Skills / Qualities
* Strong sense of ethics
* Autonomous with a sense of responsibility
* Ability to work independently
* Self-motivated
* Positive attitude
* Good interpersonal and guest service skills
* Team spirit
* Good listening and anticipation skills
* Confident speaking and presentation skills
* Fluent in English
* Dynamic and sales-oriented
* Ability to cope under pressure
* Knowledge of food hygiene policies
* Understanding of H&S regulations
Additional Information
Our commitment to Diversity & Inclusion: We are an inclusive company committed to attracting, recruiting, and promoting diverse talent.
#J-18808-Ljbffr