Senior Thermal Customer Engineer
Job Description
Responsible for maintenance and emergency repairs of Vertiv’s Thermal Management products as well as other contracted systems. Requires establishing, promoting, and maintaining excellent rapport with customers, sales managers, distributors and others within the field; maintaining ongoing communication with scheduling teams and the line/department Manager.
Responsibilities
* Respond in a professional manner to all assigned service calls while on duty.
* Perform all work in a safe manner and in accordance with established company safety policy.
* Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
* Assist in ensuring that the planned maintenance completion rate is maintained at a minimum of 90%.
* Keep scheduling team informed of changes to your schedule and the status of all open jobs.
* Maintain the accuracy of the customer listing by reporting errors with the site change form.
* Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner.
* Create reports using FieldDB system and ensure regular synchronization.
* Report sales or service leads to the proper department via the correct process.
* Support company vision and management decisions.
* Use email and other Office based programs to maintain/enhance communications processes.
* Ensure that all Vertiv processes are followed.
* Keep company vehicle clean and properly maintained.
* Protect all tooling and company property issued.
* Work as part of the service team and support business needs.
* Take an active role in the callout rota.
Qualifications
* NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning.
* City and Guilds 2078 or 2079 in Refrigerant Safe Handling, subscribed to ACRIB.
* Excellent computer skills.
* Previous environmental service experience.
* Excellent customer service skills.
* Self‑starter, ability to plan, organize and manage time effectively.
* Clean valid driving licence.
Other Information
* Physical & Environmental Requirements: None.
* Time Travel Needed: 90%.
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