What you’ll be doing
• Accountable for the assessment of new products, services and capability uplift projects into the RAN Performance, Optimisation and Design teams.
• Accountable for converting those requirements into a fully costed operational RAN Performance & Optimisation solution and/or operating model.
• Work with stakeholder teams to gather inputs and ensure proposed model works for the end users and is feasible from a tooling/process perspective.
• Accountable for defining appropriate KPIs, SLAs and mechanisms for monitoring new capability or contracts.
• Regularly review ongoing operational models/processes for improvements in ways of working and cost effectiveness.
• Provide technical thought leadership.
• Provide effective stakeholder management into projects and peer teams.
Skills and Experience
Skills you'll need to succeed
• Good understanding of RAN Performance analysis and what counters and KPIs mean.
• Good understanding of the parameters that effect RAN Performance, Service and End User experience.
• Good understanding of 4G, 5G and Mission Critical mobile network architecture and how RAN fits into, influences or is influenced by the wider mobile network.
• Use of operational support systems (OSS) tools and systems.
Experience you’d be expected to have
• Experience of working for a mobile network operator, vendor or managed service supplier.
• Experience of working on RFI’s and RFP’s.
• Understand commercial impact of technical requirements.
• Worked as part of a team managing 3rd party performance would be advantageous.
• Transformation experience
• Understanding of ITIL v4 concepts and practices.
• Managing relationships with stakeholders to deliver required outcomes.
• Managing multiple priorities and effectively communicating to ensure alignment.
Benefits
• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes