Overview
Up to £31,000 per annum
Stockport, Greater Manchester
Full-Time
We are looking to recruit a highly motivated Supported Housing and Welfare Rights Officer to our Housing and Welfare Rights Team based in Stockport. The Supported Housing and Welfare Rights Team provide a warm, friendly and responsive service to all clients supported by Creative Support, offering support and guidance to clients, staff and partner agencies on matters relating to tenancies, housing law, welfare benefits advice and budgeting.
Creative Support owns and manages a portfolio of supported accommodation across the country for the purpose of enabling vulnerable adults with different needs to maintain a tenancy within the community.
Responsibilities
* Manage a caseload of tenants residing in our supported accommodation, including sign‑ups, Housing Benefit claims, arrears management, tenancy enforcement action and voids monitoring.
* Take prompt, appropriate action to resolve cases and support tenants to maintain their tenancies.
* Engage in regular regional travel as part of the role.
Qualifications & Experience
* Preferred knowledge of the current Housing Benefit system.
* Self‑motivated with a keen interest in rules and regulations and the ability to apply this knowledge to achieve positive outcomes for tenants and maximise Creative Support’s income from its housing stock.
* Friendly, approachable and confident communicator, able to handle sometimes challenging and/or emotional cases with professionalism and empathy.
Benefits
* Probationary bonus
* Pension contributions
* 28 days annual leave
* Company‑paid enhanced DBS
Employment Details
Creative Support’s Development Pathway offers a structured induction and values‑led training to help staff grow from entry‑level to leadership roles, empowering career progression through tailored learning aligned with national strategies and the WE CARE framework.
Stonewall Diversity Champion, Disability Confident Employer and recently awarded Investors in People Gold.
Application Information
Vacancy Reference Number: 88263
For an informal discussion about the role, please contact Catherine Reilly‑Cooper, Head of Supported Housing on 0161 238 7654.
Applications must be submitted via the Creative Support website using the above vacancy reference number.
Applications are reviewed as they are received; we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.
To apply, read the job description and complete the online application form. You can also download a copy of our application form using the links above. Completed application forms must be submitted to our head‑office address or emailed to recruitment@creativesupport.co.uk. If you have not received a response to your application within 10 working days of the closing date, please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying.
For advice on completing your application form, please call us on 0161 236 0829.
Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS
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