NEIGHBOURHOODS ADMINISTRATION OFFICER The Neighbourhoods Administration Officer supports a regional team in the delivery of high quality housing and neighbourhood management services, working to ensure sustainable neighbourhoods, self-sufficient customers and an exceptional ‘first point of contact resolution’ customer experience. Responsible for ensuring the smooth and efficient operation of the regional administration processes and providing co-ordination and support to a largely field-based team. What you’ll be doing To deliver high quality administration for the regional housing team to support efficient and effective working. To provide support in co-ordinating the activities of a largely field-based team and ensuring safe lone working practices and ensure health and safety practices are adhered to. To be responsible for general administrative tasks, including setting up team/ regional meetings, arranging training sessions, taking minutes of meetings etc. To assist Neighbourhood Services Managers’ with administrative tasks as required ensuring efficient and effective working practices, and freeing up the time of field-based colleagues to provide services in neighbourhoods and customers’ homes. These can include (but are not limited to) advertising properties on online portals, drawing down shortlists, managing lettings enquiries, updating social media, heat network metering, key worker accommodation records, ordering furniture and white goods. To deputise for neighbourhood colleagues when required (and as appropriate) to ensure consistent service delivery to customers and that business objectives are met. To support in the production of reports and management information relating to performance and compliance as required. To support the delivery of regional action plans by collecting and recording data to enable the effective tracking of progress made. To complete coding of invoices as directed by managers and to raise purchase orders as required, using the Purchase to Pay system in line with Great Places procurement practices. What you’ll need Knowledge of CRM, case management and purchase order systems (desirable) Good written and verbal communication Organisation and ability to time-manage work load Experience of collating information in an organised and planned way and presenting this in a way that is easy to understand. Able to complete tasks accurately and manage competing priorities to meet deadlines. Experience of detailed administration and recording procedures, maintaining confidentiality in line with data protection and safeguarding regulations. Experience of undertaking administration tasks, preferably in a busy housing/property management environment. Effective liaison with colleagues/other stakeholders to exchange information and resolve problems. Use of full range of Microsoft Office, housing management and other software systems Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check What we need from you A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing A passion to advocate on behalf of people and communities Ability to work as part of a team as well as on own initiative Ability to work collaboratively and build relationships and networks inside and outside of the organisation. Ability to work flexibly and when needed outside normal working hours. An ability to maintain a positive approach throughout periods of change and embrace a continuous improvement culture. Professional and value led with integrity, inclusivity and respect for diversity. Have a non-judgemental and empathetic approach, being respectful of others. Ability to listen Resilient and self-motivated. What we give you in return for your hard work and commitment Pension ¦ DC scheme (up to 10% contribution from both colleagues and Great Places) WPA ¦ Healthcare scheme starts at no contribution level with £1250 of savings available per year (option to increase & add family members) Ways of Working¦ We offer some hybrid and flexible working Annual leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years Bank Holidays Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’ Professional fees ¦ The business pays the cost of one professional role related membership fee for each colleague The Market Place ¦high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Wage Stream ¦ You can access savings opportunities and early access to wages Health and Wellbeing Initiatives ¦ Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.