Customer Service Executive - Financial Services
Location: West Sussex Office
Contract: Full-Time, Permanent, Flexible Hybrid Working
Salary: £25,000 - £29,000 (DOE) + Benefits
Due to continued growth and increased demand, a leading financial services provider based in West Sussex is seeking an experienced Customer Service Executive with a strong background in customer support, call centre operations, and client relationship management. If you are passionate about delivering exceptional customer experiences, resolving queries efficiently, and working in a regulated financial environment, this role is for you.
The Role:
* Act as the first point of contact for customers and members.
* Handle customer enquiries across multiple channels (phone, email, live chat).
* Participate in team meetings and share updates.
* Collaborate with internal teams to resolve complex queries.
* Identify and suggest process improvements for better service delivery.
* Develop knowledge of financial products, compliance, and customer care best practices.
Your Experience:
1. Proven customer service experience in a contact centre, customer support, or client services role.
2. Exposure to financial services, banking, or insurance is desirable but not essential.
3. Strong communication skills - verbal and written.
4. Ability to work under pressure and mainta...