Join to apply for the Assistant Reception Manager role at Hilton
3 days ago Be among the first 25 applicants
Join to apply for the Assistant Reception Manager role at Hilton
Get AI-powered advice on this job and more exclusive features.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!
A new era begins at the London Hilton on Park Lane.
Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.
2023 was the hotel’s 60th anniversary, which has seen the refurbishment of Executive rooms and suites as well as a re-development of the lobby level, including a brand new restaurant and bar.
Annual salary: up to £29,120 plus upsell
Benefits
* 28 days paid holiday increasing with service
* Exclusive perks through our online discount portal
* Access to leadership and development programmes through Hilton University
* Exceptional Career opportunities
* Industry-leading Team Member discounts on hotel stays for you, your family and friends
* Wellbeing programmes to help you Thrive in the workplace
* Reward programmes, incentives and team member recognition, as well as long service awards
* 50% off in Hilton restaurants and bars (subject to individual outlets)
* Recommend a Friend incentive
* Uniforms provided and laundered complimentary
* Recognised as a ‘Great Place to Work’
* Free meals on shift
What will I be doing?
* Assist with the overseeing of the entire Front Office operation to maintain high standards
* Seek Guest feedback and make operational improvements
* Ensure the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme
* Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
* Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures
* Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
* Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
* Manage staff performance issues in compliance with company policies and procedures
* Act in accordance with policies and procedures when working with front of house equipment and property management systems
What are we looking for?
* Previous supervisory experience in Guest Services within the hotel/leisure/retail
* High level of IT proficiency
* High level of commercial awareness and sales capabilities
* Excellent leadership, interpersonal and communication skills
* Accountable and resilient
* Commitment to delivering a high level of customer service
* Ability to work under pressure
* Flexibility to respond to a variety of work situations
* Ability to work on your own and as part of a team
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
Work Locations
London Hilton on Park Lane
Schedule
Full-time
Brand
Hilton Hotels & Resorts
Job
Guest Services, Operations, and Front Office
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Hospitality
Referrals increase your chances of interviewing at Hilton by 2x
Get notified about new Reception Manager jobs in London, England, United Kingdom.
International Events Manager (12 month FTC)
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 3 days ago
London, England, United Kingdom 2 weeks ago
Reception Manager - Mercure London Bridge
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 3 days ago
London, England, United Kingdom 3 days ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 6 days ago
London, England, United Kingdom 6 days ago
Front of House Manager (Corporate Reception)
London Area, United Kingdom £40,000.00-£50,000.00 17 hours ago
City Of London, England, United Kingdom £45,000.00-£46,000.00 18 hours ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 1 week ago
Richmond Upon Thames, England, United Kingdom £40,000.00-£50,000.00 3 weeks ago
London, England, United Kingdom 2 days ago
City Of London, England, United Kingdom 4 days ago
Hammersmith, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr