Our team of experts, throughout our established branch network of offices, is here to ensure that our clients are supported with any property related project, big or small, from start to finish.
Our dedicated service departments work closely in partnership and include; Commercial Agency, Valuation & Lease Advisory, Land & Development, Commercial Property Management, Residential Lettings and Management, Building Surveying, Residential Agency, New Homes, Mortgages, and Planning and Design.
With over 35 years experience, Bradley Hall are well-recognised as one of the most prominent and successful property companies in the North of England. We offer a multi-disciplinary practice, with services provided in Valuation & Lease Advisory, Commercial Agency, Residential Agency, Land & Development, Building Surveying, Property Management and New Homes.
Over recent years, the company has grown beyond the North East, and now has a presence in Leeds, Manchester, Carlisle and Birmingham, with more on the horizon.
Our people are our biggest asset and key to our success, we pride ourselves on creating an environment whereby our teams are able to develop and reach their full potential by working towards our core values. Many of the existing department heads have grown and progressed into their roles, which highlights the companys commitment to promoting from within.
Summary
The IT Support Manager will act as the primary internal point of contact for all IT matters, liaising with external IT service providers to ensure efficient delivery of IT support and system maintenance across the organisation.
They will manage IT onboarding and offboarding, ensuring new starters and leavers have the appropriate IT equipment, access, and support and manage compliance.
Key Responsibilities:
* Act as the main internal contact for all IT-related issues, coordinating with the external IT support providers to ensure timely resolution.
* Manage IT onboarding for new starters, including setup of hardware, software, accounts, and access permissions.
* Manage IT offboarding for leavers, ensuring accounts are deactivated, data is secured, and equipment is returned.
* Work closely with colleagues with wide ranging levels of IT experience.
* Oversee IT systems including networks, servers, cloud services, and software applications, ensuring they run efficiently.
* Coordinate all kit ordering, inventory management, and allocation of IT equipment.
* Manage IT service requests, incidents, and projects with the external IT partner, monitoring progress and ensuring SLAs are met.
* Develop and maintain IT policies, procedures, and documentation.
* Ensure IT security, data protection, and compliance requirements are upheld.
* Identify opportunities to improve IT processes, systems, and service delivery.
* Provide guidance and training to staff on IT systems where needed.
* Liaise with vendors to manage software licensing, procurement, and maintenance contracts.
* Report IT performance, issues, and projects to senior management.
* Review all policies around data and ensure compliance across the group.
* Review how AI can improve services offering and train staff on new systems.
Experience required:
* Strong technical knowledge of networks, systems, cloud services, and desktop applications.
* Degree in IT, Computer Science, or a related field, or equivalent experience is desirable.
* Experience liaising with external IT partners or managed service providers.
* Experience managing IT onboarding and offboarding processes.
* Experience with Microsoft 365 suite administration, including the cloud.
* Excellent problem-solving and troubleshooting skills.
* Strong communication skills, capable of explaining technical issues to non-technical staff.
* Ability to manage multiple priorities and projects independently.
Personal Attributes:
* Organised and proactive with a solution-focused mindset.
* Ability to work independently and manage relationships with external providers.
* Strong attention to detail and a commitment to maintaining high IT standards.
* Proactive and solution driven.
* Flexible to travel to meet the demands of the business.
* Accountable with timely with responses for upcoming projects.