Are you a confident, customer-focused professional with a talent for building rapport and delivering great results? Were looking for a Sales and Retention Advisor to join our contact centre team and play a key role in engaging customers, understanding their needs, and delivering solutions that drive loyalty, satisfaction, and business growth.
Join the Voice of Small Business
Since 1974, the Federation of Small Businesses (FSB) has been the trusted voice of millions of small businesses and self-employed people across the UK, supporting them to start, run and grow their businesses. We provide expert advice, market-leading member benefits, local support, and strong campaigning on the issues that matter most, working closely with governments and decision-makers to drive real change. Now, were looking for a passionate Sales & Retention Advisor to join our dynamic Contact Centre team and help us continue making a difference.
What Youll Be Doing
As a Sales & Retention Advisor, your day will be filled with meaningful conversations:
1. ??Engage with new and existing membersto ensure they see the ongoing value of their membership and secure renewals.
2. ??Handle inbound and outbound sales ca...