Job Description
As a Lead Service Designer, you’ll bring 8+ years of experience designing human-centred services that balance business value, technical feasibility, and user desirability. You’ll work in agile, cross-functional teams across public and private sectors - helping clients make confident, design-led decisions through a consultative, evidence-based approach.
Applicants must be SC clearable and able to share a strong design portfolio.
What you’ll do
1. Lead end-to-end design projects – Oversee multidisciplinary work across public and private sectors, collaborating with design professionals through all phases, from research and ideation to delivery and continuous improvement.
2. Shape strategy through design – Apply a systemic, design-led lens to complex challenges, turning insights and requirements into clear visual maps that break silos, reveal opportunities, and guide impactful action across ecosystems.
3. Support growth and business development – Contribute to pitches and proposals, proactively identifying new opportunities and helping position design as a strategic lever for clients.
4. Champion and grow service design at NTT DATA UK – Advocate for the role of service and strategic design with clients and ...