Together we are trusted to serve Scotland.
An exciting opportunity has arisen to become part of our Income Accounting team as a Finance Assistant in a full-time, permanent role. We’re looking for someone with a strong financial background and excellent customer service experience, who brings an enquiring and open mindset with a real desire to make improvements.
The role
In this varied role, you’ll be at the heart of our customer interactions, managing the helpline and team mailbox, preparing and issuing invoices to meet tight monthly deadlines, and investigating customer disputes in collaboration with colleagues across Scottish Water.
What youll do
You’ll handle billing reconciliations, monthly journals and accruals, and respond promptly to customer queries by phone or email. You’ll also support debt and cash management processes, assist with payments and provide information to recovery agents, while helping to review and streamline processes to ensure compliance with Scottish Water policies and controls. General administrative duties, including managing daily mail and logging cheques, will also form part of your responsibilities.
What youll bring
We’re looking for someone with comprehensive customer service experience, strong communication skills, and the ability to solve problems and identify opportunities for improvement. You’ll be a team player who works well with others, plans and prioritises effectively, and remains flexible when priorities change. Numeracy and organisational skills are essential, along with attention to detail and proficiency in Microsoft Excel and standard IT packages. A willingness to learn new systems and challenge the status quo to find better ways of working is key. Ideally, you’ll be confident, personable and capable of managing customer situations with empathy and professionalism. Excellent organisational and customer service skills are a must, and knowledge of Scottish Water processes and systems would be an advantage.
This role is based in our Inverness office, although other locations across Scotland may be considered.
Looking out for you
We provide a supportive work environment with the following benefits:
* 38 days of holiday each year (including public holidays), with the option to purchase five additional days.
* Paid time off to volunteer in your community.
* Family‑friendly policies around adoption, maternity, and parental leave.
* Flexible working arrangements.
* Pension scheme and life assurance.
* Annual company bonus.
* Access to SW Splash rewards.
The not‑so‑small print
This role will be a Grade 3. Starting salary is £28,830, with performance‑driven progression to a maximum of £32,850.
We operate a balanced hybrid working model and encourage staff to spend half their time in a Scottish Water location.
If you’re interested in this role – or know someone else who might be – we’ll be accepting applications until the 2nd of December 2025 at midnight.
Job offers are conditional and will be confirmed only after successful pre‑employment screening, including references, criminal record and license checks conducted by an authorised third party. We will ask for your permission before commencing these checks.
We welcome and support applicants with disabilities or neurodiverse conditions, and are willing to make reasonable adjustments in the recruitment process. We are also happy to accommodate temporary life events such as menopause.
Employees must be Scottish taxpayers; a home address in Scotland is required, or a commitment to move within the first three months if you do not currently reside there.
All safety, health and wellbeing matters are taken seriously at Scottish Water. Drug and alcohol testing may be required in line with our policy.
For any questions, please contact SWRecruitment@ScottishWater.co.uk.
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