Company Description
Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.
Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust
Job Description
Band 4: £27,485 - £30,162
Permanent contract
Full time hours: 37.5 per week
Are you passionate about making a real difference to people living with and beyond cancer?
Do you thrive in a role where compassion, organisation and teamwork come together to create a seamless patient journey?
If so, this could be the opportunity for you. As a Cancer Pathway Co-Ordinator, you will play a vital role in supporting patients with a diagnosis of Prostate Cancer and those undergoing treatment for Head and Neck Cancer. Working under the guidance of the Lead Nurse and Clinical Nurse Specialists, you will help patients navigate the complexities of their treatment and follow-up care, ensuring they move smoothly onto their Risk Stratified Follow Up (SFU) pathway.
You will be instrumental in co-ordinating appointments, assessments and investigations, supporting holistic needs assessments, promoting self-management, and ensuring every patient experience reflects dignity, respect and the highest standards of safety. This is a rewarding role for someone who is organised, empathetic and committed to delivering personalised, patient centred care.
Key Responsibilities:
Proactively support and co-ordinate the needs of patients undergoing treatment for Head and Neck Cancer under the supervision of the clinical nurse specialist.
1. Co-ordinate the necessary assessments, investigations and appointments required prior to patients' starting treatment.
2. Co-ordinate the transfer of care between service teams, or facilitation of service provision across interfaces of care- for example primary and secondary care.
3. Refer and sign post to the clinical team as appropriate for decisions.
4. Monitor, audit and report response times to inbound telephone calls.
5. Contribute to the holistic needs assessment, care plan and review of patients in line with practitioner guidance, protocols and procedures.
6. Evaluate outcomes of care support with a Clinical Nurse Specialist.
7. Triage incoming calls from patients and initiate appropriate responses based on clear protocols and frameworks.
8. Make pre-planned outbound telephone calls to patients under the guidance of the Clinical Nurse Specialist.
9. Contribute to the clinical/quality management team reviews of any issues in relation to the patient pathway.
Co-ordinate access to patient information and education resources for patients.
1. Undertake a focused mapping of the range of information/education support resources available in the local health and social care sectors.
2. Support the delivery of information prescription delivery in consultation with health professionals and according to any agreed information pathways, including printing of information.
3. Collaborate and work closely with local providers of validated information resources, users and user groups, including the Macmillan Cancer Information and Support centre and other registered providers.
4. Contribute to the development of health and well-being events and information packs that support delivery of the recovery agenda, in particular, self-management.
For additional information please see attached Job description
Qualifications
Qualifications and Experience
Essential
* QCF or BTEC or equivalent (NVQ) Level 2 qualification in Health and Social Care/Clinical Health OR completion of NHSP Care Support Worker Development Programme with 3 months experience as a Health Care Support Worker
* English and Maths GCSE or Functional Skills Level 1
* Experience of working with people in a caring setting
* OR experience of working with people in a customer service setting
* Experience of data management
* Desire to deliver compassionate hands-on care in the hospital environment
Desirable
* QCF Level 3 (or equivalent) in care or modules relevant to the area.
* Level 2 English and Maths
* Experience within a hospital setting as a Health Care Support Worker
Skills and Knowledge
Essential
* Ability to work as part of a team
* Effective patient/client care skills
* Excellent verbal and written communication skills.
* Able to meet the minimum skill set within first twelve months of appointment with support and development where required (list of skills as defined in generic competency framework).
Desirable
* IT skills
* European Computer Driving Licence (ECDL)
Other
* Motivation to meet the patients needs for self and others.
* Ability to demonstrate confidentiality and trustworthiness.
* A willingness to be flexible and part of a team.
* Ability to juggle many priorities at one time, whilst remaining calm
Additional Information
The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.
We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, colour, religion, disability, sexual orientation, and beliefs.
We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, colour, religion, disability, sexual orientation, and beliefs.
1. Weekly Hours / Programmed Activities: 37.5
2. Salary Band: Band 4
3. Staff Group: Administrative and Clerical
4. Contract Type: Permanent
5. Job Area: Admin and Corporate