Responsibilities
* Working with the Shop Manager to induct, manage, train and develop paid staff and volunteers to nationally agreed standards and procedures
* To uphold the reputation of the Red Cross by maintaining high personal standards and projecting a warm, appreciative and welcoming attitude towards customers, donors, staff and volunteers
* To effectively communicate with shop staff and volunteers and other Red Cross personnel, cascading information as relevant
* To deliver high standards of customer care
* To promote the shop in the community and respond to local queries about the services of the British Red Cross
* Working with the Shop Manager to manage the shop on a day to day basis, ensuring set targets, budgets and profit levels are met
* In conjunction with the Shop Manager to grow average weekly sales and shop average weekly profit
* To effectively manage the shop in the absence of the Shop Manager and to provide relief cover to other shops where required
* To support the generation of stock for the shop
* Working with Shop Manager to effectively manage donated stock and bought in goods, ensuring that necessary standards relating to quality, quantity, stock rotation, and stock room management are maintained
* To appropriately price goods in the shop
* To ensure a high standard of housekeeping, display, merchandising and shop floor management, adhering with health and safety guidance and national standards
* To maintain an awareness of the organisation’s priorities and assist in promoting the work of the Red Cross to volunteers and the general public
* In the absence of the Shop Manager report all issues regarding the building, health and safety and shop equipment to appropriate teams in a timely fashion
* To comply with national instructions, policies, procedures, guidelines and legislation at all times
* To ensure the safe and secure handling of money and stock at all times
* To attend meetings and training courses/events when required by the Shop Manager and/or Area Retail Manager
* In the absence of the Shop Manager to accurately manage all shop till (EPoS) sales reporting and administrative procedures as specified by the Area Retail Manager
* To keep the Retail Field Manager informed of any difficulties that arise during the Shop Manager’s absence
* To be aware of the work, aims and objectives of the British Red Cross at international, national, area and local level
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