Location: Tewkesbury (4 days per week onsite initially) Duration: 6 month initial contract Inside IR35 Role details: We're seeking a proactive and detail-oriented Order & Support Coordinator to serve as the primary point of contact for customers and internal teams. You'll drive timely and compliant delivery of cyber security products and services, manage support renewals, maintain documentation, and deliver revenue and margin performance-all while upholding compliance, quality, and continuous improvement standards. Key Responsibilities: 1. Order Management & Customer Liaison Act as the main point of contact for receiving and validating Cyber Security purchase orders. Confirm orders and issue acknowledgements within agreed SLAs. 2. Delivery Coordination Assign serial numbers, oversee dispatch logistics, and ensure all necessary shipment documents (e.g. EUU, F680, CEIs) are completed. 3. Risk Management & Escalation Track delivery dependencies such as CAPS approvals, exports, and stock levels, and take corrective actions as needed. Collaborate with Operations and Crypto Custodians to refine forecasts and anticipate supply impact. 4. Planning & Forecasting Review the Line of Balance (LOB) with stakeholders and recommend adjustments to meet committed delivery dates. Contact customers ahead of support contract expiration to drive renewal orders and boost revenue potential. 5. Systems & Financial O...