Service Delivery Administrator
Length: 10 months
Location: Chalfont St.
Rate: £12.99 PAYE
Job Description Summary
We are building a healthier world by advancing precision care. As a Service Operations Specialist, you will be a key contributor to our mission by ensuring the efficient coordination of service operations that support critical medical technologies. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering operational excellence and exceptional customer experiences.
Job Description
Key Responsibilities
As part of the ervice Operations team (Business Operations, Service Centre & Planning, Logistics), you will:
Customer & Field Engineer Coordination
Serve as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and GE HealthCare Field Service Engineers.
Manage service requests, schedule maintenance and repairs, and coordinate parts logistics.
Handle escalations and ensure timely, customer-focused resolutions. Operational Support & Logistics
Support internal teams with tools, parts, and transport logistics.
Resolve courier and supply chain issues to maintain service continuity.
Collaborate with global logistics and planning teams to optimize service delivery.Contract & Billing Execution
Administer service contracts and manage non-contract service activities.
Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier/customer onboarding.
Manage purchase orders, payables, and dispute resolution in alignment with GE HealthCare's compliance standards.Cross-Functional Collaboration
Partner with Legal, Tax, and Compliance teams to ensure regulatory alignment.
Contribute to continuous improvement initiatives, ERP system enhancements, and data integrity efforts.
Support transformation projects that enhance operational efficiency and customer satisfaction.
Qualifications & Requirements
Experience in a high-volume, customer-centric environment.
Background in service coordination, logistics, billing, or contract administration.
Proficiency in Microsoft Excel and ERP systems (e.g., Oracle, SAP).
Strong communication, organizational, and analytical skills.Preferred Attributes
Proactive problem-solver with a continuous improvement mindset.
Strong stakeholder engagement and relationship-building capabilities.
Ability to adapt in a dynamic, regulated environment.
Experience in healthcare, med tech, or other regulated industries is advantageous