Your new role
As a Quality Control Team Leader at DFS, you will lead and develop a high-performing team to maintain excellent product quality and operational efficiency. Youll be responsible for managing performance, ensuring compliance with company policies, and aligning processes with strategic goals.
This hands-on role involves prioritising workloads, overseeing timely repairs, and driving continuous improvement through coaching, training, and cross-skilling. Strong leadership, communication, and problem-solving skills are essential, along with the ability to manage resources, monitor KPIs, and collaborate effectively across teams.
Full time | Permanent | PM Shift
4 day working week
Mon - Wed 14:00 - 12:20, Thu - 14:00 - 12:05
Salary up to £37, per year, depending on experience.
What you'll be doing
1. Manage absence and performance within the section
2. Lead, development and coach staff to ensure KPIs are hit
3. Succession planning in place
4. Ensure that the Companys Health & Safety Policies are rigorously applied.
5. Compliance with the Companys policies and directives.
6. Use a proactive approach to manage the workload and staff levels
7. Ensuring that wages are correct and truly representative of the section performance
8. Ensure that the daily loads are cleared in priority order
9. Repairs are completed in a timely manner and the information recorded and trends identified
10. Effective training in place to ensure all staff are competent with product knowledge and factory processes
11. Approachable and positive, able to motivate staff
12. Manage, coach and develop a high performing team that meets agreed objectives, delivers results and looks to continuously improve
13. Ensure the team are cross skilled, so that holidays and absence does not impact on the quality of or delivery of any standard work
14. Set departmental objectives/KPIs which align to the overall business strategic goals
The role is for you if...
In an ideal world you have:
15. Great communication skills
16. Strong analytical and problem solving skills
17. Able to manage effectively a team of people
18. Ability to deliver results through a team of people
19. Able to manage and develop relationships with internal and external stakeholders
20. Ability to be able to collate and present information and data
21. Ability to manage and prioritise team workloads
22. Constant and clear communication with all other TLs & sections
23. 5 years experience in a similar role (Desirable not essential)
24. Experience in managing teams
About DFS
It takes a whole lot of passion to be at the centre of what makes a house feel like home and thats just what we do at DFS. Were the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969.
We're a market leader in the UK because of one thing: our people. Our people made us who we are and will drive us into our ambitious future, together. We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills so you can really find your thing.
DFS Benefits
We want you to really feel at home at DFS, with the support you need to do your best work, as well as a range of great benefits:
25. A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell)
26. Holiday allowance the time you need to rest and relax (and the longer youre with us, the more time youll get!)
27. Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member
28. Access to a range of high street & online discounts from: Sainsburys, ASOS, Currys PC World, IKEA, John Lewis and more.
29. Discounted Gym and Cinema memberships to help you unwind
30. Progression and Development opportunities to grow your skills
31. Group Pension Scheme
32. Group Sharesave Scheme
33. Life Assurance & Company Sick Pay
34. Opportunity for over time