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Venue general manager

Patchway
General manager
Posted: 11 April
Offer description

Job Description As the General Manager you will be responsible for the overall leadership, commercial performance, and operational excellence bringing together independent food traders, high-volume hospitality, events and community-driven experiences in the heart of the new town of Brabazon. You will input from conception through to operational delivery, a great opportunity to make a real difference in one of the most exciting projects in the Southwest. The role combines strategic leadership with highly visible operational management the senior on-site leader, balancing hospitality standards, operational delivery, stakeholder relationships, and team culture within this fast-paced, high-footfall environment. Provide overall leadership and direction across multiple hospitality outlets including bars, restaurants, cafés, events and community spaces. Create a positive, inclusive, and high-performance team culture. Curation and delivery of a packed events programme, from regular locally delivered performances to encourage consistent foot fall, sports fan zone experiences through to large-scale live and high-profile events. Support live activations, brand partnerships, and seasonal campaigns. Build strong relationships with independent food traders, acting as primary operational partner and support. Engage with local charities, small business and communities, to ensure the venue is supporting local. Ensure compliance with licensing, health & safety, and regulatory requirements. Maintain exceptional service standards aligned with premium guest and client expectations. Lead from the front during peak trading and major events while ensuring consistent operational execution. Hold accountability for site-level financial performance including revenue, labour, and controllable costs. Ensure operational readiness for special events and peak trading periods. Full ownership of venue-wide P&L, forecasting and financial performance. Driving profitability through smart programming, cost control and commercial innovation. Reporting performance across all revenue streams. Ensuring compliance with leases, management agreements and contracts.

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