JOB TITLE
: Receptionist
GROUP
: Support
REPORTING TO
: Front of House Manager
TERM
: Permanent
HOURS
: Full time, on site Monday to Friday. Usual working hours either 8.30am to 5.30pm or 9:00am to 6:00pm, with one hour for lunch. A flexible approach to working hours is a must. Overtime may be required at busier times and to cover ad hoc Firm events. This role will be based full-time in the office, with no working location flexibility.
ABOUT SHERIDANS
Sheridans is a leading London law Firm whose lawyers combine the in-depth legal knowledge and breadth of expertise and experience required to give unparalleled advice to their clients.
Since 1956, Sheridans has represented individuals and organisations across a wide variety of sectors, providing quality advice which is commercially focussed and personally delivered. Specialist lawyers in leisure, media and entertainment work closely alongside the Firm's corporate finance, employment, real estate and dispute resolution groups to provide a truly bespoke service to its clients.
ABOUT THE OPPORTUNITY
We are seeking a Receptionist to join our Support team at Sheridans.
Excellent communication and client service skills will be essential for this role. In addition, a professional and discreet attitude is a must as, many of our clients are of a high-profile nature. Due to the responsibilities of the role, the successful candidate will be a self-starter; someone who is confident in their ability, able to work independently, and manage a varied and demanding workload.
RESPONSIBILITIES
* Coordinate with ground floor Reception, meet and greet all visitors in a warm and professional manner.
* Contact the relevant host and ensure the room is ready. Take coats, bags, umbrellas for safe keeping and offer and prepare refreshments as required.
* Perform regular room checks to ensure rooms are in perfect condition to receive the host and guests. Have all relevant media and A/V equipment set-up according to requirements. Stock rooms with pens, pencils, note pads and napkins.
* Report any defects and maintenance issues and follow up with the relevant department to ensure rectification is satisfactorily completed.
* Work with other receptionist to ensure the front of house is covered at all times and any incoming calls are responded to in a timely manner.
* Take accurate messages and communicate effectively to the relevant parties.
* Supervise the reservation of meeting rooms through the meeting room booking system on Outlook, this includes communicating best practices to the Firm.
* Proactively manage bookings, resolve meeting room conflicts and reallocate meeting rooms as requirements change throughout the day.
* Keep clear lines of communication open at all times during this process in order to maintain standards of care for internal and external room users.
* Re-confirm "next day" room bookings and check all requirements.
* Assist clients with basic IT queries i.e., connecting to WiFi and AV equipment.
* Report any IT issues to IT department swiftly.
* Book taxis for client meetings when required.
* Check and tidy meeting rooms after each meeting to ensure reception area, client kitchen area and meeting rooms are presentable, clean and tidy at all times.
* Assist with booking, ordering and receiving supplies for any internal or external events organised by the Firm.
* Assist with general administrative and Facilities duties when required.
The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the Firm and the overall business needs.
SKILLS, EXPERIENCE & QUALIFICATIONS
The successful candidate will be able to demonstrate the following:
Skills & experience
* Must have experience working as a Receptionist in a professional services environment (Legal, Accountancy, Finance, LLP)
* Extensive corporate reception and switchboard experience. Proven track record of experience on a busy reception desk is essential
* Exceptional attention to detail, able to remain calm and solution oriented under pressure
* Strong IT skills, including Microsoft Office and EMS systems
* A methodical approach to work with a strong focus on accuracy
* Enthusiasm, resilience, and a professional approach, with an excellent customer service ethic
* Self-starting approach, taking ownership of matters, tasks and projects and the ability to work under own initiative and motivation
* Comfortable sharing knowledge with other team members, upskilling and supporting other and more junior team members when necessary
* Commitment to being a collaborative team player and fostering an attitude that promotes comradery, creativity and innovation
* Ability to liaise with, persuade and influence colleagues and clients at all levels
* Ability to remain organised, prioritise and multi-task particularly when managing a large workload under pressure and to tight deadlines
* Ability to work confidentially, remaining discreet at all times
* Flexibility towards working out of regular hours at busy times
Qualifications
* Accomplished academic background – i.e. strong GCSE and/or A-Level results
EQUAL OPPORTUNITIES
Our aim is for all staff to feel welcomed at Sheridans and ultimately be their true self at work. We are proud to promote inclusion & diversity among clients, candidates, and staff as an equal opportunities employer. It is our policy to support people who hold Protected Characteristics (under the Equality Act 2010) both internally and externally through supporting practices based solely upon merit.