Are you passionate about building meaningful relationships and delivering exceptional customer experiences? Do you thrive in a dynamic role where no two days are the same? Samaritans is looking for a STEP (Samaritans Training & Engagement Programmes) Relationship and Delivery Officer to join our Business Development team. This vital role supports our Samaritans Training and Engagement Programmes (STEP) by guiding customers through their sales journey, coordinating training course bookings, and ensuring seamless delivery. You’ll play a key part in helping us generate income while providing best-in-class support to our customers. This is a brand new role, to grow the programme further in 2025-2026 and beyond. • £28,500 per annum • Permanent role • Full time (35 hours per week) with flexible working (we would consider compressed hours) • Hybrid working: Linked to our Ewell (Surrey) office. There is an option to occasionally work from an office space in London Bridge. • In-person working: Meeting in person and working collaboratively are things we value. Staff are expected to work in person around 2 days per month. • We are passionate about flexible working, talk to us about your preferences. About STEP: Our Samaritans Training and Engagement Programmes (STEP) draws on the expertise gained from our support services to provide training and learning options to organisations across all sectors. The programme includes training courses, eLearning, workshops and webinars on topics including listening skills, emotional support, trauma management and suicide prevention. Further info can be found here. This is a real exciting time to join the STEP team, off the back of a record-breaking income year and successfully partnering with high profile organisations across both public and private sector. We’ve experienced significant growth in enquiries received and courses delivered, therefore this new role will be fundamental in expanding the programme. What you’ll be doing: • Managing customer relationships and providing top-notch support to ensure satisfaction and retention. • Driving income growth by guiding customers through their sales and stewardship journey. • Coordinating the delivery of training courses, managing bookings, and handling logistics. • Supporting the STEP team in reaching income targets with a consultative, customer-first approach. • Handling admin tasks like data input, reporting, and system improvements. What we’re looking for: • A highly experienced Administrator with experience in a customer facing environment. • Previous experience of working in a sales environment. • Experience of administering and organising events or training courses in a busy environment with competing priorities, with a focus on a strong attention to detail. • Ability to develop strong, warm working relationships with both internal colleagues and external customers using excellent communication skills, problem solving, trust and reliability. • Experience of prioritising own workload and working to deadlines with speed and accuracy. • Excellent IT skills Job Description is here If you’re ready to bring your skills and enthusiasm to a role that makes a real impact, we want to hear from you! Working at Samaritans: For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure on our careers website. Being Inclusive: We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ candidates, as these people are under-represented at Samaritans. Application: If this sounds like the opportunity for you, please upload your CV and answer some application questions, in relation to the job description, outlining your motivations for applying and your transferable skills and experience. Applications close at 9 am on Monday 16 June with video interviews taking place w/c 23 June. Whilst we appreciate that the use of generative AI functions like ChatGPT is quickly becoming part of working life for many people, through our recruitment process we want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths. Therefore, we kindly ask that you don’t rely on AI tools for your application answers, cover letter or to generate interview answers. Apply today and make a real difference to people’s lives.