Retail Customer Service Assistant – Dartford
We are working with an agricultural, construction, and ground care machinery dealership in Dartford.
Salary: Competitive
Working hours: 39 hours per week, basic hours from 8am to 5pm Monday to Thursday, 8am to 4pm Friday. Saturdays as per rota (8am to 1pm). Overtime paid at time and a half after 39 hours Monday to Friday.
Candidate requirements: Retail background preferred, ideally in hardware stores or with strong customer retail service/sales experience. Responsibilities include selling parts, garden machinery, and clothes, and providing excellent customer service face-to-face and over the phone.
Role purpose: Reporting to the Store Manager, responsible for assisting with daily retail sales in the showroom, including parts, hardware, and clothing. Ensuring excellent customer service and handling queries related to products and services.
Key skills and qualifications:
* Excellent people skills and ability to work with both trade and general public customers
* Ability to work under pressure in a busy environment
* Good communication skills (face-to-face, email, letter, fax)
* Experience in retail environment and showroom
* Basic computer skills, email, and internet familiarity
* Good numeracy and literacy skills
* Sales experience within retail
* Full driving licence
* Smart and presentable appearance
* Motivated by sales and targets
* Attention to detail, accuracy with handling cash, cheque, and card payments
* Team player, capable of working independently or with others
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