Overview
Client Manager (Global Insurance Broker) – Cyber, Media & Technology Practice. This role is with Marsh McLennan, based in Norwich. Hybrid arrangement with a requirement of working at least three days a week in the office.
Responsibilities
* The Client Manager (CM) will provide full support to both the Client Executive and Broker, and manage the placement process – new business and renewals.
* Handle client/intermediary/market on-boarding, collection and distribution of premiums, and routine servicing of accounts.
* Develop an in-depth understanding of CE/Broker requirements and clients within product lines and/or defined areas, in conjunction with technical knowledge.
* Depending on seniority, deal directly with clients, intermediaries and markets to ensure timely and accurate processing of placements and comprehensive servicing.
* Use significant risk expertise and knowledge of industry and carriers to develop placement solutions that meet client needs.
* Implement the placement strategy to achieve growth goals and provide exceptional client service.
* Develop the go-to-market strategy and articulate the value of the placement function; participate in pricing of services as applicable.
* Facilitate submission of coverage specifications and obtain quotes from carriers based on the Client First Principles for Broking (Identify, Promote, Pursue, Handle, Continue Manage).
* Bind coverage and ensure accuracy of placement binders.
* Create and maintain relationships within the practice, insurance markets, clients, and underwriters to provide cohesive client service.
* Advise on changes in insurance and risk management market conditions; inform client executives/advisors/clients of major developments affecting various products/coverage.
* Interface with client executives and teams to support client retention and new business production.
* Drive senior placement/technical support activities on assigned accounts; ensure procedural compliance, review data and update renewal exhibits, maintain accurate placement system entries, and ensure contract execution as required.
* Advise management about client issues or trends and participate in developing solutions.
Qualifications
* The will to process instructions while working under pressure and a desire to develop relationships.
* Confident and articulate verbal and written communicator.
* Strong organizational skills and an ability to multi-task.
* Previous or current experience working for an Insurance Broker.
* Ability to build effective relationships with processing/fiduciary colleagues (both on and off shore) to ensure clarity and prompt resolution of queries and payments.
* The range of tasks and depth of CM involvement will be guided by experience and seniority; the CM role encompasses multiple grades depending on responsibility.
What makes you stand out
* Previous experience within insurance as an account handler/broker support, able to calmly process a large workload with accuracy.
* Comfortable with technical and/or diverse instructions from renewals to invoices via documents, presentations and endorsements.
* Resilient, able to work in a busy and demanding environment.
* Adaptable to growth with new clients.
Why join our team
* Professional development opportunities, interesting work and supportive leaders to help you be your best.
* A vibrant, inclusive culture with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
* Scale provides a range of career opportunities, along with benefits and rewards to enhance well-being.
Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across Marsh, Guy Carpenter, Mercer and Oliver Wyman. For more information, visit marsh.com, or follow on LinkedIn and X.
Marsh McLennan is committed to a diverse, inclusive and flexible work environment. We are an equal opportunities employer and provide reasonable adjustments for candidates with disabilities. If you require adjustments, please contact reasonableaccommodations@mmc.com.
Marsh McLennan supports hybrid work, with a mix of remote and in-office collaboration. All colleagues are expected to be in their local office or onsite with clients at least three days per week. Office-based teams will identify an anchor day for in-person team presence.
Job Details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Project Management, Administrative, and Management
* Industries: Financial Services, Business Consulting and Services, and Insurance
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