Join a progressive and ambitious business that’s leading the UK schoolwear industry — not just in scale, but in sustainability. We’re proud to be implementing one of the most ambitious holistic sustainability strategies in the sector. Our IT team is central to our growth plans, and we’re looking for a skilled IT Support Technician to help us deliver exceptional service across the business through a period of exceptional transformational change. Banner is the largest schoolwear supplier in the U.K. and we are incredibly passionate about making every student look and feel great by producing sustainable, affordable, and desirable schoolwear of the highest quality whilst supporting retailers with the best industry-leading service and you will play a key role in ensuring the business delivers each of these to both our primary major customer and others. As an IT Support Technician, you’ll be providing 1st and 2nd line support to end users and working on business platforms. You’ll work closely with regional teams, support IT administration tasks, and contribute to project delivery. This role will suit someone who is passionate about IT and delivering great service and thrives on the challenge of working on different technologies. You’ll be joining a service-oriented team that values positivity, adaptability, and continuous improvement. We’ll support you with training and development to help you succeed and grow. Let's take a look at your day to day tasks Provide proactive 1st/2nd line support across desktop, mobile, office applications and business systems Troubleshoot hardware, software, and network issues with our key support partner and with other partners for various business platforms Administer Microsoft Intune, Apple Business Manager, and Office 365 Support server and network troubleshooting Assist with IT projects and system improvements Maintain accurate records in the ITSM tool Occasionally visit other sites (full UK driving licence required) What attributes do I need Minimum 2 years in a similar IT support role Strong customer service and communication skills Experience working to KPIs and SLAs Solid knowledge of Windows OS, Office 365, desktop support, and infrastructure including servers and storage Familiarity with cloud technologies (Azure is a plus) Security awareness and understanding of best practices Analytical mindset and ability to make sound decisions under pressure Flexible and adaptable in a fast-paced environment What are my hours and working days This is a full time hybrid role, working Monday to Friday, 8.30am to 5.30pm, with a requirement to work in the office 3 days and 2 days remotely. During our off peak season (March to October) you will finish at 3.30pm on Fridays. There is a requirement for occasional weekend work, but this is rare. When can I start Immediately What’s our location We are located in Altrincham our head office, where there is plenty of free parking and good transport links. Social environmental responsibility We are proud to be a B-Corp certified business. Gaining this status was a business-wide initiative with the cooperation of all our colleagues and we encourage our new starters to contribute in any way they can to this important issue. Below are 5 things, we want you to build into your day-to-day responsibilities: Switch off lights when the space is not being used. Switch off computers at the end of every day. If possible, avoid bringing in one-use plastic water bottles. Only fill up the kettle for the number of cups of hot drinks you are making. Dispose of waste responsibly by using our recycling processes. Some of our benefits Early finish during winter hours. 33 days holidays (including 8 bank holidays). Free on-site parking and so much more Banner is committed to supporting, developing and promoting equality of opportunity and diversity in all our business activity. We value different perspectives and believe that diversity makes us stronger. We aim to provide an inclusive culture, free from discrimination and based on the values of dignity, courtesy and respect. We believe that everyone has the right to be treated in accordance with these values. As a B-Corp certified company, this is an essential element of our culture. It means we are verified to meet high standards of social and environmental performance, public transparency and legal accountability, using our business as a force for good for the benefit of all. If there is anything we can do to accommodate you to participate fully in the recruitment or interview process, please let us know. This job description is a tool to help both the Company and the individual understand the main responsibilities of the role. It is not intended to be an exhaustive or complete list of all possible tasks. Everyone is expected to be flexible in their approach and to take on tasks as reasonably requested. The Company reserves the right to change the tasks and responsibilities of the role according to business need. Please submit your application as directed on this website. If you have any questions or would like to discuss the role before applying please contact us at recruitment@banner.co.uk. By submitting your application you agree to the reten tion of all information submitted through your application including contact details, CV, covering letter and interview notes for a maximum of one year from the date of your application. Candidates submitted by agencies without express agreement will be regarded as not being represented by that agency and Banner Limited will not be liable for any fees associated with future employment of that candidate.