We are seeking a skilled, enthusiastic, well-mannered AV Venue Technician to help us and our customers provide seamless live events. Working with venue operations staff alongside our internal creative and technical teams, you will run the day-to-day events and ensure all equipment is maintained in good operational condition within our venues. You will provide training and support on site through the initial weeks of operation of these new facilities, to ensure the site team has confidence in operating the new systems/products we have implemented.
We’re the UK market leader at what we do, with a tremendous and professional delivery team. We’ll need your professional events and technical experience; you will need to think on your feet and be prepared to step up and deal with fast-changing, sometimes difficult situations.
Key Responsibilities
* Train site staff on how to operate day-to-day services and basic system operations
* Ensure the smooth operation of AV events at the venue
* Schedule maintenance tasks for AV equipment
* Work with the internal creative team to test and deliver content in the correct event formats
* Problem-solve dynamically as issues arise
* Document issues and feedback for future solution development
* Communicate with venue operations staff and customers about service elements and demonstrate equipment functionalities to support future sales
* Assist project producers/product managers in developing packages within the trial venue
* Provide feedback to developers, testers, delivery managers, and customer support to manage improvements and new products
* Support the launch of new features and product improvements through Customer Success, Customer Services, Marketing, and Go-to-Market teams
* Support Change Management initiatives
* Identify risks and issues
* Support the wider team on less busy site days
* Maintain communication with stakeholders across the business
* Engage actively with the team on-site
Required Experience
* Prior AV experience (Video & Projection as a bonus), including project setup, user training, and problem solving
* Experience documenting procedures and training others
* Basic video editing, presentation creation, and Photoshop skills
Required Skills
* Proactive and resourceful with quick issue identification and practical solutions
* Ability to travel within the UK and be away from home regularly
* Full UK driver’s license and own vehicle with appropriate insurance
Personal Traits
* Excellent communication skills
* Attention to detail
* Entrepreneurial mindset
* Comfortable in a fast-paced, dynamic environment
* Growth mindset with eagerness to learn new technologies
This job is active and not expired.
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