Role:
1. Maintain up-to-date and accurate client records, ensuring real-time data updates.
2. Process payrolls with precision, adhering to agreed timelines.
3. Prepare and submit all required HMRC returns in line with statutory deadlines.
4. Ensure full compliance with HMRC regulations, including the timely application of tax code changes and other legislative updates.
5. Possess a solid understanding of statutory payments and associated eligibility criteria, actively engaging in training as required.
6. Perform thorough self-checks on all work before submission for audit.
7. Where applicable, manage the administration of client pension schemes—applying changes, generating reports, and meeting all submission deadlines.
8. Acquire and maintain in-depth knowledge of various pension schemes and current regulations, attending relevant training as needed.
9. Manage client expectations proactively, including prompt communication when deadlines are at risk, providing clear reasoning and agreed solutions, while keeping the Payroll Manager and Senior Payroll Advisers informed.
10. Complete all year-end responsibilities on time, including the preparation and distribution of P60s.
11. Demonstrate strong organisational skills by effectively prioritising tasks to meet all deadlines.
12. Foster and maintain strong, trust-based relationships both internally and externally, including client meetings to identify opportunities for service improvement.
13. Respond promptly and accurately to internal queries from colleagues and external requests from third parties (e.g., HMRC).
14. Take full ownership of client enquiries, ensuring thorough and timely responses.
15. Communicate through appropriate, GDPR-compliant channels to safeguard data privacy.
16. Regularly assess personal performance and training requirements, raising these with the Payroll Manager for review.
17. Escalate any issues to the Payroll Manager promptly to enable swift and effective resolution.
18. Proactively suggest service improvements and alert the Payroll Manager to any potential process gaps.
Skills & Experience:
19. Strong attention to detail and commitment to accuracy
20. Professional, well-organised, and methodical approach to tasks
21. Effective time management skills, with the ability to prioritise and handle workloads to meet deadlines
22. Self-motivated with the ability to work independently and collaboratively within a team
23. Clear and confident communication skills, both written and verbal
24. High level of numeracy and analytical ability
25. Exceptional customer service skills with a client-focused mindset
26. Adaptable and flexible attitude towards changing priorities and demands
27. 2 years + experience preferred
28. CIPP preferred