About the Role
Purpose: To establish and lead the operational backbone of CCH Tagetik Northern Europe, enabling the leadership team to focus on strategic growth by centralising revenue operations, driving cross-functional alignment, and building scalable business processes.
Key Responsibilities
1. Revenue Operations
- Manage the QBR process from a data and reporting perspective: consolidate inputs, monitor data quality, and prepare accurate performance packs.
- Monitor Salesforce data accuracy and hygiene, flag gaps, and work with teams to improve completeness and reliability.
- Identify process workarounds to extract actionable insights despite system constraints.
- Deliver clear, timely revenue, pipeline, and performance reporting to support decision-making.
2. Cross-Functional Alignment
- Act as the operational “glue” across Sales, Marketing, Alliances, Finance, and Pre-Sales.
- Coordinate leadership agendas, weekly meetings, and cross-departmental initiatives to free senior leaders’ time.
- Ensure consistent alignment of priorities, timelines, and deliverables across the region.
3. Strategic Operations
- Lead the QBR process from an insight and action-planning perspective: interpret results, identify key improvement areas, assign follow-up, and ensure accountability.
- Implement scalable operational processes to support growth targets.
- Embed delegation principles to enhance ownership and efficiency, with tasks allocated appropriately and others prepared to cover key responsibilities during absences.
- Support high-impact projects such as office relocation, organisational changes, and hiring/onboarding of talent.
- Build the foundation for a Northern Europe operations function, with capacity to scale and lead a dedicated team.
Role Impact
- Free up senior leadership time from operational admin, enabling focus on revenue generation and strategy
- Increase sales team time for selling by reducing and automating admin tasks, while improving accountability through better reporting.
- Accelerate growth readiness by putting foundational operations processes in place
- Improve business visibility through robust reporting, actionable insights, and accountability tracking
- Create a scalable operations function to support future regional expansion
Skills & Qualifications
* Leadership: Proven ability to inspire, develop, and manage diverse teams.
* Strategic Thinking: Skilled at designing and executing long-term operational strategies.
* Performance Management: Strong analytical skills to track and improve operational KPIs.
* Cross-functional Collaboration: Adept at managing initiatives that span multiple departments.
* Compliance Knowledge: Understanding of relevant operational and industry regulations.
* Financial Acumen: Expertise in budgeting, forecasting, and resource allocation.
* Training & Development: Experience in designing impactful training programs.
* Vendor & Supply Chain Management: Strong relationship-building and negotiation skills.
For more details please contact Carl Rigby at carl.rigby@wolterskluwer.com
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
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