Digital technology administrator

Job Title: Digital Technology Specialist

Job Description

Join our dynamic team as a Digital Technology Specialist, where you will play a pivotal role in supporting our day-to-day digital technology operations. You will be an essential point of contact for ServiceNow, asset management, and prosumer inquiries, assisting end-users and internal stakeholders with excellent service and guidance.

Responsibilities

* Support daily digital technology operations, including ServiceNow administration and asset management.
* Act as the primary contact for ServiceNow, NEXT Connect, prosumer, and asset management queries.
* Assist end-users and internal stakeholders by providing clear guidance and excellent service.
* Collaborate with Service Management and cross-functional teams to enhance the ServiceNow platform.
* Maintain accurate documentation, including Standard Work Instructions and ServiceNow articles.
* Produce reports, analyse data, and contribute to continuous improvement initiatives.
* Support internal communications, complex service queries, and project work as needed.
* Ensure compliance with relevant policies and regulations.
* Perform operational tasks such as conducting prosumer surveys and analysing market feedback.
* Engage in ongoing learning and development through collaboration with international teams.