Location: Swansea
Salary: Dependent upon experience and qualifications
Key Responsibilities
* Always represent the firm with the highest levels of customer care, integrity, and professionalism
* Answer questions and address complaints
* Answer incoming calls when required and redirect or take messages
* Carry out filing, photocopying, scanning, binding, and faxing as and when required
* Keep updated records and files
* Processing credit/debit card payments and transactions
* To continually review existing processes/procedures for continuous improvement
* Check, sort, and forward emails and respond where necessary
* Take up other duties as assigned (travel arrangements, schedules, office supplies, etc.)
* Provide other administrative support and duties as and when required
* Company Secretarial Services
* Setting up clients, including money laundering procedures
* Maintaining Excel spreadsheets for statistical reporting
* Strong communication and interpersonal skills.
* Confident using Microsoft Office (Word, Excel, Outlook) and Adobe.
* Comfortable learning new software and systems.
* Well-organised, accurate, detail-oriented and proactive.
* A professional attitude and the ability to work independently.
* Ensuring the confidentiality of client information.
Requirements
* Proven experience in a similar role
* Familiarity with office equipment
* Knowledge of office management business support duties
* Proficient in English (oral and written)
* Excellent knowledge of MS Office (especially Excel and Word)
* GCSE Maths and English or equivalent
* Approachable with excellent interpersonal skills
* Excellent customer care
* High level of administration and IT skills
* Ability to work under pressure and to multitask
* Well organised and focussed
* Ability to prioritise tasks
* Ability to work as part of a team
* Polite and courteous
* Cheerful, enthusiastic, and friendly persona
* A good standard of personal presentation
* Willingness to work flexibly in response to changing organisational requirements
* NVQ Level 2/3 Customer Service or Business Administration
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