Locations Considered: Manchester, London, Birmingham, Bristol
We operate a hybrid model of 3 days in the office and 2 days working from home, please only apply if you are comfortable with this arrangement.
Why this job matters
The Principal Architect is the most Senior Technical Leadership role aligned to one of BT Business’s largest and most complex account. The holder will be proficient and experienced in creating enterprise architectural designs for UK’s leading companies.
The key purpose of the role is to enhance the customer experience and drive profitable growth. The Architect is the customer’s Trusted Advisor for technology and design, as such an integral part of customer’s matrix technical leadership team. They create value through the exploitation of technology across complex architectures.
The holder is expected to hold industry qualifications appropriate to architectural design of complex solutions containing BT products and associated technologies, for example: WAN, LAN, DC networking, Voice and Collaboration, Contact Centres, Security and Tooling.
What you’ll be doing
The Principal Architect is the primary customer interface up to CIO level for all technical design aspects of BT’s solution. Specifically:
• Be part of the account leadership team and the customers trusted advisor
• Maintain a multi-year solution roadmap, co-created with the customers key decision makers and stakeholders.
• Drawing on the customer’s business drivers, industry trends and BT’s product and solutions portfolio
• Ensure technical risks and issues are managed and mitigated
• Provide leadership to the operational teams in moments of major customer jeopardy
• Drive revenue generation, cashflow, EBIT, NPS and on time quality delivery
What we'd like to see from your CV
Technology expertise:
A diverse range of technical skills at an architecture level, deeper in a number:
• WAN / LAN / Wi-Fi (e.g. HPE, Fortinet, Cisco)
• Software defined networks (SDWAN, SDLAN, Segmentation)
• Security (e.g. ZTNA, IAM, IDS/IPS, ZTNA, SASE, Firewalls)
• Proxy Technology (e.g. Palo Alto, Bluecoat, Ivanti, Cisco)
• Collaboration / Voice (e.g. MS Teams, Cisco, GSIP)
• Contact Centres (e.g. Avaya, Genesys)
• Public/private Compute / Cloud (e.g. AWS, GCP, Azure)
• Tooling / IaC (e.g. Netbrain, Terraform)
Knowledge skills:
• Strategy Development (e.g. discovery, requirements, road mapping, architecture)
• Methodology (e.g. TOGAF, MBSE, ITIL, DevOps, etc.)
• Architectural/Technical governance
• Excellent communication and presentation skills to Cx level
• Solution Design and Delivery and risk management
• Virtual Team strategy setting and leadership
• Commercial Awareness
• Stakeholder management
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
• 15% on target bonus
• 25 days annual leave, plus bank holidays
• Car Allowance
• Pension scheme (5% from you, 10% from BT)
• Private healthcare for you and your family
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 2 weeks paid carer’s leave
• Flexible benefits
• Employee discounts
Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.