Overview
To administer a Recruitment and Payroll customer support service to multi clients. Update and maintain employee payroll records to a high standard of accuracy and attention to detail. A point of contact for complex Recruitment and payroll queries, such as absence, overpayments, underpayments and salary increments using knowledge and the ability to interpret various Terms and Condition across multi clients.
Responsibilities
* To provide a range of high-quality payroll support, delivering excellent customer service by giving the customer the best possible experience. Providing accurate information and support in response to customers enquires according to agreed procedures, polices, practices and regulatory and legislative requirements.
* To ensure an integrated approach to Payroll services through assisting with the implementation of new technologies, methodologies and processes which contribute to organisational effectiveness.
* The workload revolves around the employee life cycle and the day to day workload will be processing the different aspects of this. From inputting new starters, variations or leavers to calculating and managing long term sickness.
* You will be working in a fast paced environment and communicating with employees and colleagues across different councils.
* We are looking for somebody who is motivated with the ability to manage and prioritise your own workload in a fast paced environment. With the ability to build and maintain good working relationships with a wider range of colleagues, internal and external customers to deliver the service.
* You must have Excellent IT skills with good knowledge of office applications with effective communication skills both verbally (face to face and by telephone) and in writing. Be able to influence and negotiate when advising and supporting customers particularly in relation to sensitive situations to achieve desired outcomes.
Qualifications and Skills
* Excellent IT skills with good knowledge of office applications
* Effective communication skills both verbally and in writing
* Ability to influence and negotiate when advising and supporting customers, particularly in sensitive situations
Employment details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Government Administration
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Locations mentioned: Broughton, Woburn Sands, Newport Pagnell, Northampton, Milton Keynes
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