The Patient Experience Booking Coordinator provides professional administrative support within Outpatients, ensuring a high standard of service to patients, relatives, and colleagues.
The role supports interpreting, accessibility, and main reception services, helping to deliver an efficient and positive patient experience across the department. Provide administrative support across the Patient Experience and Outpatient teams.
Respond to patient, staff, and relative enquiries via phone, email, and in person.
Book interpreting and accessibility services accurately and in line with Trust procedures.
Register, check, and update patient and referral information on Trust systems.
Maintain accurate records and spreadsheets to support reporting and monitoring.
Cover the outpatient main reception, assisting patients and providing information as required.
Liaise with internal teams and external providers to ensure timely coordination of services.
Attend meetings, take notes, and complete general administrative tasks including photocopying and filing.
Support colleagues during periods of absence to maintain continuity of service.
Undertake any other duties relevant to the post to support effective patient care and service delivery.
You will handle patient and referral-related enquiries, respond to calls and emails, and update patient information accurately on Trust systems.
You will liaise with colleagues to book interpreting and accessibility services, maintain records and spreadsheets, and provide reception cover as needed.
We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
* applied for a Graduate visa
* or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
* or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries.
Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
We welcome applications from the Armed Forces.
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