Our team truly cares about the work that we do. We’re on a social mission to solve the care challenges and modernise live-in care, rethinking every detail. A care company built for the 21st century. We’re motivated to enable people to live vibrantly and safely at home, on their own terms.
Our goal is to build genuine, respectful relationships with our professional carers, clients and families as we work to earn their trust and improve the industry. This means actively listening to our clients. It means attracting, training and supporting the country's first-class professional carers. It means building the right care team for each client. It means providing exceptional on-going support.
Under the hood we lead with technical innovation that improves efficiency and supports people to do what they need to do even better. We innovate workforce management, operations systems and data collection to help track and improve outcomes for our clients.
We are made up of professional carers, support teams, care managers and technologists building a smart way to care. The first care company built from the bottom up specifically for live-in care which is proud to be regulated by the Care Quality Commission with a rating of ‘Good’. Together, our teams work together to create the best possible client experience, which contributes to our trustpilot + google score. We are led by an energetic team and backed by industry professionals including the former chairman of the Care Quality Commission, former chairman of Four Seasons Care Group, Chairman of Trustpilot and other angel investors.
Overview
We are looking for a passionate and energetic Care Manager to join our quality assurance team at edyn.care. In this role you will be key to ensuring our quality assurance practices are being met. You will carry out initial assessments, construct care plans, conduct carer and client checks, shadow and train carers to monitor the provision of care and support in the management of key team members.You will work closely with our Registered Care Manager and quality assurance team. This role is hybrid with 1 day in office in East London (Wednesday), 2 days on field, 2 days at home.
What your day will look like:
* Morning meetings with the care management and quality assurance teams to align on action plans.
* Completing new client assessments and ensuring smooth onboarding of new clients.
* Completing field and virtual visits to assess professional carer wellbeing and performance - spot checks, supervisions and annual appraisals.
* Completing field and virtual visits to assess client wellbeing, care plan suitability and environmental risk assessments.
* Collecting quality assurance forms from client’s homes where required and support in the auditing and feedback of such.
* Developing and maintaining strong relationships with clients and their families, providing ongoing support and assistance as needed.
* Working closely with healthcare professionals, such as doctors, nurses, and social workers, to ensure that clients receive the appropriate medical care and support.
* Ensuring compliance with all relevant legislation and regulations, including health and safety and safeguarding.
* Creating new outcome based care plans, as per client QA schedule and on an ad-hoc basis, and updating them as required.
* Managing your field visit schedule 2 weeks in advance.
* Reporting data from field to CMT and company KPIs.
* Dealing with complaints and disciplinary processes by following company policies and procedures.
* Covering out-of-hours service on a rotational basis every 5-6 weeks.
Requirements
What you’ll need:
* 3-5 years working in care, within a minimum of 2 years in a supervisory role.
* Strong organisational and time-management skills.
* Ability to assess risk effectively and implement appropriate measures to ensure the safety of both clients and carers.
* Knowledge of health and safety regulations and best practices in the healthcare industry
* A caring and compassionate nature, with a genuine desire to improve the lives of others.
* Technical - able to use email, forms, IM.
* Full UK driving licence and own car or motorcycle (expenses paid).
Good to have:
* Experience in the live-in care setting.
* Up to date train the trainer qualifications such as moving and handling, first aid, or medication administration.
* Holder of a Degree Qualification or NVQ Level 3 or Level 5 ongoing.
Benefits
Why you should join us:
* 4.9 rated on Trustpilot
* Competitive salary
* 25 days holiday + bank holidays
* £250 budget to set up your home workspace
* Client bonus scheme
* Hybrid working (2 days in-office, 3 days home)
* Monthly socials and annual team away trip
* Ongoing training and development opportunities
* A supportive team environment where your voice matters