Join to apply for the Reception & Facilities Supervisor role at Mitie Cleaning & Hygiene Services
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Join to apply for the Reception & Facilities Supervisor role at Mitie Cleaning & Hygiene Services
Overview
Responsible for the smooth running of day-to-day activities, including workplace hosts roles; dealing professionally with external and internal clients, both face to face and via the telephone, and ensuring the team delivers an exceptional guest experience.
Monday - Friday • Full time - 40 hours a week • Working hours between 8am - 6pm
Main Duties
* Client & Guest Experience: Lead the Hosts team to deliver seamless, high-quality guest experiences aligned with service expectations.
* Incident & Safety: Lead the proactive identification, reporting, and investigation of near misses, incidents, and hazards; oversee daily operational activities to uphold a secure, accessible, and regulation-compliant workplace, ensuring alignment with health, safety, and legal standards; lead by example in operational delivery and ensure adherence to SLAs and company protocols; facilitate ongoing training for continuous improvement.
* Client Interaction: Act as the primary point of contact for day-to-day client interactions, ensuring prompt resolution of queries and clear communication; build professional relationships with key stakeholders to understand and meet individual requirements.
* Guest Welcome: Ensure all guests receive a warm welcome and consistently excellent service.
* Meeting Rooms & Events: Manage end-to-end delivery of meeting room and event services, including AV audits, hospitality, and bookings; coordinate large-scale meetings and events; liaise with Hosts to ensure meeting rooms are prepared and events run smoothly; assist with hospitality duties as needed; maintain and update the NFS room booking system; ensure requests are fulfilled in line with SLAs; oversee timely delivery and collection of hospitality orders.
* Operations & Service Delivery: Utilize CAFM, NFS, and other platforms to manage service requests, bookings, and reporting; monitor SLAs and performance metrics; conduct daily floor walks, meeting room checks, and consumables audits; resolve operational issues and escalate where necessary; maintain high standards to exceed customer expectations; coordinate all workplace tasks with clear communication.
* Team Leadership & Development: Lead and develop a high-performing team, set SMART objectives, support growth through PDPs and training plans; manage recruitment, onboarding, and training of new starters; arrange weekly rosters and coverage; conduct regular 1-to-1s and team meetings; ensure compliance with site rules, appearance standards, and uniform policies; address people-related matters in line with company values.
* Health, Safety & Compliance: Deliver monthly Toolbox Talks and keep training records up to date; ensure team members are compliant with QHSE Site File and SOPs; report and escalate maintenance, IT, or health and safety concerns; support evacuation procedures and health & safety briefings for guests.
* Technology & Administration: Provide IT assistance and ensure AV equipment is set up for meetings; use Excel, Word, and other tools for data entry and communication; log visitors in the building database; submit weekly/monthly MI reports.
* Business Development & Strategy: Contribute to service improvements and business development initiatives; maintain awareness of Signature and outsourced service offerings; support internal/external audits, ISO accreditations, and readiness for bids and tenders; champion workplace policies such as the clear desk policy and best practice standards.
* Professional Conduct: Uphold confidentiality, integrity, and the values of Signature and TLT; maintain a positive, professional, and courteous manner; communicate effectively with all stakeholders and act as the central contact for service lines, contractors, clients, and guests.
Benefits & Inclusion
Our market-leading flexible benefits scheme provides benefits that suit your lifestyle, including access to a virtual GP, Salary Finance options, Choices (benefits platform), MiDeals discounts, cycle-to-work scheme, life cover, save-as-you-earn, and a Mitie Matching Share Plan. We award Mitie Stars as recognition for hard work, with monthly prizes and a potential annual top prize.
We are committed to ensuring our recruitment process is inclusive and accessible. If you require any reasonable adjustments during the recruitment process, please let us know so we can accommodate you.
Since 1987, Mitie has 76,000 employees and operates globally as a leading facilities management and professional services company.
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