Customer Account Manager - Join a Global, People-First Business!
Are you a relationship-driven Customer Service professional or Account Manager who enjoys building long-term partnerships and delivering outstanding customer care?
We're recruiting for a Customer Account Manager to join a well-established global organisation on a permanent basis in Team Valley, Gateshead. This is an excellent opportunity to join a secure, structured business that genuinely invests in its people and offers long-term career progression.
This is not a sales role. The position combines account management and warm follow-up with existing customers - no cold calling. It's ideal for someone who enjoys working in a customer-focused, relationship-led environment. Working closely with the Head of Sales, you will manage and develop existing client accounts while supporting regional growth. You will also collaborate with other members of the Account Management team to support the wider department.
We genuinely enjoy recruiting for this business - they look after their people, promote from within, and maintain a supportive culture across every department. You'll be joining a friendly, welcoming team within a values-driven organisation centred on collaboration, integrity, and development.
Salary & Hours
£27,000 - £30,000 (depending on experience) + quarterly bonus scheme
36-hour working week with flexible start and finish times - start earlier or finish later, provided you complete your daily hours
Monday - Thursday: 8:20am - 4:30pm
Friday: 8:20am - 1:30pm (early finish every week!)
Work from home Fridays (once fully trained)
Free on-site parkingOutstanding Benefits Package:
25 days annual leave + 8 bank holidays, Option to purchase additional leave, Extra holiday entitlement for length of service, Pension: 6% employer / 2% employee, Life assurance: 3× annual salary, Health Cash Plan (up to £625 per year for prescriptions, dental & therapies), Employee Assistance Programme & 24/7 GP helpline, Share Incentive Plan (free shares held in trust for 3 years), Cycle to Work Scheme, Holiday purchase scheme, Long-service holiday rewards, Discounts at local attractions & via the Smarter Spending App, Profit share bonus schemeRole Overview
As a Customer Account Manager, you will manage and develop relationships with existing customers, ensuring high levels of satisfaction while identifying opportunities to further support and grow accounts. Supporting the Head of Sales, who manages new business activity, you will act as the primary contact for existing clients and work closely with internal teams to deliver excellent service and technical support.
Key Responsibilities
Proactively manage and develop allocated customer accounts, communicating via telephone, email, and Teams to maintain strong relationships and high service standards
Prepare and issue quotations to customers
Identify and support opportunities within existing customer accounts
Provide product information and Tier 1 technical support (full training provided)
Create structured account action plans for key customers
Track activity and contribute to monthly reporting
Participate in ongoing training and development
Support additional initiatives as required by the Head of Sales and wider business🔍 What We're Looking For
Experience in an Account Manager or similar customer service/account-based role
Strong commercial awareness
Excellent communication skills across phone, email, and Teams
Proficiency with CRM systems and Microsoft Office 365
A proactive, self-motivated, and collaborative approach
A genuine interest in continuous improvementWhy Join This Business?
This organisation is known for low staff turnover, structured career progression, promoting from within, and a genuinely people-first culture. If you're seeking stability, flexibility, and long-term development, this is a fantastic opportunity to explore.
Application Information
Due to high volumes of applications, individual feedback cannot be provided. If shortlisted, you will be contacted within 3 working days of submitting your CV.
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