A dynamic digital consultancy is seeking an experienced Lead Delivery Manager to oversee complex digital transformation programmes within its growing Public Sector and Healthcare portfolio. This senior-level opportunity is ideal for a delivery expert with a passion for driving innovation, leading multidisciplinary teams, and making a measurable impact on citizen and patient services.
Operating at the intersection of strategy, delivery, and leadership, the Lead Delivery Manager will be responsible for shaping outcomes, maintaining strong governance, and empowering teams to perform at their best—all while supporting the growth of key client accounts.
Key Responsibilities
* Programme Delivery Leadership: Own and lead the successful execution of complex, multi-million-pound transformation programmes, ensuring alignment with strategic goals, measurable user outcomes, and long-term impact—not just budget, scope, and timelines.
* Governance and Assurance: Establish and maintain robust programme governance structures, drive clear accountability, and proactively manage risks and issues to protect delivery and build client trust.
* Commercial Management: Meet or exceed profitability goals while delivering accurate forecasts and reporting across key metrics, including cost, revenue, and margin.
* Client and Stakeholder Engagement: Build trusted relationships with senior stakeholders, including Director and CxO-level decision-makers, to ensure solutions meet evolving priorities and expectations.
* Account Growth and Business Development: Play a strategic role in account planning and growth, identify new business opportunities, and contribute to compelling bids and proposals that align with client goals.
* Innovation and Process Improvement: Champion continuous improvement by encouraging innovation in processes, tools, and technologies to enhance delivery outcomes and team performance.
* People Leadership: Lead and support a diverse team of delivery professionals, foster a high-performance culture, and create an inclusive, empowering environment focused on development and wellbeing.
Essential Experience & Skills
* A minimum of 7 years of programme or delivery management experience, leading complex digital transformation initiatives—particularly within the Public Sector and/or Healthcare.
* Proven ability to deliver multi-million-pound programmes on time and within budget, while managing multi-functional, agile teams.
* Strong background in stakeholder management at senior levels (Director/CxO), with the ability to influence and communicate effectively.
* Demonstrated leadership of programme delivery teams, including direct line management and team development responsibilities.
* Experience supporting business development efforts, identifying growth opportunities, and contributing to strategic bids and tenders.
* Commercial acumen with a strong understanding of delivery economics, particularly in multi-supplier ecosystems.
* Experience setting up and enforcing strong governance frameworks and technical quality standards.
* A broad knowledge of digital and technology trends, alongside modern software delivery and engineering practices.
* Resilient, composed under pressure, and able to balance client expectations with commercial realities and team wellbeing.
* Excellent interpersonal, negotiation, and communication skills—with a collaborative and solutions-focused mindset.
* Willingness to travel as needed to support clients and delivery teams across the UK.
Desirable Qualities
* Experience delivering national-scale digital transformation programmes for Healthcare or Government bodies.
* A track record of contributing to Public Sector or Healthcare bid submissions, with strong bid writing capabilities.
* Demonstrated thought leadership through public speaking, blogs, or industry contributions.
* Proven ability to shape new service offerings based on delivery insights and client needs.
* Holds a recognised programme management or agile delivery certification (e.g., MSP, PRINCE2, SAFe, Scrum).