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Customer success manager (smb)

London
Nory AI
Customer success manager
Posted: 16 March
Offer description

Overview

Top performer in Restaurant Management Software

Rated Top Performer

4.8

If you want to own meaningful work, with a team that genuinely cares about its impact, you’ll fit in here.

We serve up impact with a side of profit

Our results-first mindset delivers tangible results for customers. Every feature, product, and interaction is designed to make a difference to a restaurant’s bottom line.

We prioritise speed of service

The industry is fast-paced – and so we are. We focus on speed in solving problems and delivering new features. We release new features based on customer feedback swiftly, and we sort issues before they can impact profitability.

We act like owners

Everyone at Nory takes full responsibility for their work and their outcomes. It means every part of the business, from product design to customer support is handled with care and accountability, and that all makes Nory a stronger, more effective product.

We win as a crew

We know success is built on collaboration, both internally and with customers. Internally, we work together to create a brilliant product. Externally, we partner with restaurants to make sure we’re meeting their real needs. Everyone wins.

How we support you

We are set up for fully remote working, with co-working spaces in our main hubs for collaboration.


What we offer

* Home-office setup – We provide everything you need to work optimally at Nory – MacBook, monitor(s), and a budget to set up your workspace.
* Work-from-anywhere policy – Work from anywhere for up to 3 months per year.
* Bi-annual offsites – Regular in-person events and bi-annual company offsites.
* L&D support – Workshops, learning sessions.
* Meaningful equity – at Nory everyone is an owner!
* Regular team offsites & socials
* Pension + private health insurance (country dependent)
* 35 days annual leave (Including bank holidays)

Hear it from the floor

Builders


Lily Beauvilliers

Product Tech Lead, Plug & Play

“I love the puzzle of trying to get the right value to customers fast, while also making sure the work is engaging and motivating for the team.”

“I really enjoy turning customer problems into machine learning problems and breaking down the mental models behind them.”

“Too often in tech, people lead with features instead of listening. We take the time to really understand what operators need first.”


Work at the frontier of AI + hospitality operations


Join a fast-growing Series B scale-up with real enterprise traction


Be part of a team building the future of restaurant operations through intelligent systems


Work with autonomy, ownership, and real influence in a product-led environment


Ready to join the ranks?


Our hiring process

1. A relaxed 30-minute chat to get to know each other. We’ll talk through your experience, motivations, values and any practical details, and you can ask anything you like. No prep needed — just come as you are.
2. A 45-minute 1:1 with the Hiring Manager, diving deeper into your experience and how you work. We’ll explore technical skills, collaboration style and culture fit, while giving you a clear picture of the role and team.
3. You’ll complete a take-home task and then walk us through your thinking in a 60-minute session. This is about how you approach problems, not perfection. We’re interested in your process, decisions and ideas.
4. One or two short (30-minute) conversations with senior leaders, focused on values, ways of working and what matters most to you. This is a two-way check to make sure Nory feels like the right table for you.
5. A 30-minute conversation with our CEO and founder, Conor Sheridan. This is a chance to zoom out, align on vision, and ask any remaining questions. Think of it as the final check that everything feels right for both sides.
6. You got the job! Congratulations!


See what’s cooking

Blog


Hospitality technology that actually works: Lessons from Azzurri Group

Blog

16 Sep 2025


Nory raises $37M Series B to revolutionise restaurant operations with AI

Blog


AI in restaurants: How Nory’s $37M Series B is powering a new era of hospitality

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