We are looking for an exceptional Reception Supervisor to come and join us at Richmond Hill Hotel. Nestled in London’s greenest borough, just a stone’s throw from the Royal Park, Richmond Hill Hotel is an independently owned Georgian gem. While our building carries history, our approach is refreshingly modern – progressive, people-focused, and free-spirited. That’s why we’ve been recognised by The Sunday Times and The Caterer as one of the UK’s leading employers. We don’t believe it takes lavishness to make someone feel special – it takes genuine care, attention to detail, and a team empowered to create memorable moments. That’s where you come in. What’s in it for you… You’ll enjoy a competitive annual salary of £27,144, plus a monthly service charge averaging £350 and departmental incentive scheme access to hundreds of online perks & discounts free health cashback plan for you and your family extra day’s holiday for every year you work for us (up to 5 additional days) salary sacrifice schemes to help you buy a bike, laptop, or gym membership. free use of our onsite gym, meals on duty and parking on site bespoke career development through internal and external training schemes Refer a friend scheme, with up to £500 incentive Hotel recognition Programme including our Employee of the Month and Manager of the Quarter awards, long service awards, rewards payments flexible working patterns, as well as much more… Is this Reception Supervisor role right for me? We’re looking for a Reception Supervisor who can turn every welcome into a lasting memory. If you’re passionate about delivering genuine, thoughtful service and creating exceptional guest experiences in a fast-paced environment, we’d love to hear from you. What you’ll be doing: Delivering a memorable welcome that sets the tone for every guest’s stay Leading by example to ensure check-ins, check-outs, and reservations are smooth and stress-free Handling guest enquiries, feedback, and special requests with genuine care and efficiency Supporting and mentoring the reception team, helping them shine in their roles Ensuring each touchpoint of the guest journey adds up to an exceptional experience Responding to guest reviews and feedback (Revinate) with professionalism and warmth Stepping into a Duty Manager role when required to keep everything running seamlessly What we’re looking for: Previous experience in a front office or reception role within hospitality A natural host who thrives on delivering outstanding service Strong communication and problem-solving skills Confidence with systems (Opera Cloud experience a plus, but training provided) A team player with leadership potential and a passion for mentoring others If you’re ready to be the first smile our guest’s see – and the lasting impression they remember – apply today and join us in shaping unforgettable journeys at Richmond Hill Hotel. Please note that all applicants must be eligible to live and work in the UK.