The Practice Manager is responsible for the overall management, leadership, and development of the GP practice. This includes operational management, financial performance, human resources, governance, and patient services, ensuring the practice delivers safe, efficient, and high-quality care while meeting regulatory and contractual requirements
Main duties of the job
Operational Management
Oversee the day-to-day running of the practice to ensure smooth and efficient operations
Develop, implement, and review practice policies, procedures, and systems
Ensure effective appointment systems, patient flow, and service delivery
Manage premises, facilities, equipment, and health & safety compliance
Act as the main point of contact for external stakeholders with key holder responsibilities
Human Resources Management
Strategic Development
Governance, Compliance & Quality
Financial Management with business manager
About us
The Lister Primary Care, also known as Dr Aru and Partners, is a well established inner-city GP practice serving the diverse community of Peckham. We currently provide primary healthcare services to approximately 9,500 registered patients residing in the Peckham area. Our practice is conveniently located on Peckham High Road, just a five-minute walk from Peckham Rye Station and two minutes from Peckham Library, making us highly accessible to our local population. We are a respected teaching practice with a strong reputation for delivering high-quality, patient-centred care. Our multidisciplinary team consists of: 5 GPs 1 Practice Nurse 2 Clinical Pharmacists 2 Healthcare Assistants 12 Administrative and Support Staff. We utilise the EMIS Web clinical system to ensure efficient, safe, and integrated patient care. The practice is a high achiever in QOF (Quality and Outcomes Framework) and has been rated Good by the Care Quality Commission (CQC), reflecting our commitment to clinical excellence, governance, and continuous improvement. We remain dedicated to meeting the evolving health needs of our community while maintaining high standards of care, accessibility, and innovation
Job responsibilities
Operational Management
Oversee the day-to-day running of the practice to ensure smooth and efficient operations
Develop, implement, and review practice policies, procedures, and systems
Ensure effective appointment systems, patient flow, and service delivery
Manage premises, facilities, equipment, and health & safety compliance
Act as the main point of contact for external stakeholders with key holder responsibilities
Financial Management with business manager
Manage practice finances, budgets, and cash flow
Oversee payroll, pensions, and staff expenses
Monitor income streams
Prepare financial reports for GP partners and support annual accounts
Ensure cost-effective use of resources and value for money
Human Resources Management
Lead recruitment, induction, training, and retention of staff
Manage staff rotas, appraisals, supervision, and performance management
Handle HR issues including absence management, disciplinary and grievance procedures
Ensure compliance with employment legislation and best practice
Promote staff wellbeing, equality, diversity, and inclusion
Governance, Compliance & Quality
Ensure compliance with CQC standards and prepare for inspections
Lead on clinical and non-clinical governance, risk management, and audits
Maintain policies relating to safeguarding, infection control, data protection (GDPR), and information governance
Ensure complaints are managed in line with regulations
Monitor and implement changes in WITH Practice index and First Practice management policy and contractual requirements
Oversee patient services, reception, and administrative teams
Lead improvements in patient experience and access to services
Manage patient feedback, complaints, and compliments
Ensure effective communication with patients, including patient participation groups (PPG)
Strategic Development
Support GP partners in strategic planning and service development
Identify opportunities for service improvement and additional income
Support collaboration and integrated working
Lead change management initiatives within the practice
Person Specification
Qualifications
* Significant management experience, ideally within primary care or healthcare
* Strong leadership, organisational, and problem-solving skills
* Excellent communication and interpersonal skills
* Sound financial and budgeting knowledge
* Knowledge of Manx Care primary care systems and regulations
* Ability to manage multiple priorities and work under pressure
* High level of integrity, professionalism, and confidentiality
* Previous experience as a Practice Manager in a GP surgery
* Knowledge of clinical systems
* Understanding of CQC inspection processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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