About the Role:
We are currently recruiting for a Customer Liaising Officer, supporting service delivery and customer engagement across housing related matters. This is a fully office-based role, requiring daily attendance at the office and travel within the local area.
You will act as a key point of contact for residents, tenants, and internal teams, ensuring queries are handled efficiently and professionally. The role involves both face-to-face and telephone liaison, administrative support, and coordination of housing-related services.
Key Responsibilities:
* Visit tenants to explain upcoming works to their homes, including kitchen and bathroom refurbishments.
* Provide clear, empathetic communication and answer any questions or concerns.
* Act as a link between tenants, contractors, and the housing team to ensure smooth delivery of services.
* Carry out administrative tasks including updating records, managing correspondence, and logging tenant feedback.
* Respond to phone and email enquiries in a professional and timely manner.
* Support the wider housing team with coordination and documentation of works.
* Maintain accurate records and ensure all interactions are logged appropriately.
* Attend team meetings and contribute to service improvement discussions.
Essential Requirements:
* Ideally some experience in housing, local authority, or customer service roles (preferred).
* Excellent communication and interpersonal skills.
* Strong organisational abilities and attention to detail.
* Ability to work independently and manage competing priorities.
* Proficiency in Microsoft Office and case management systems.
* Full UK driving licence and access to own vehicle.
* Willingness to work from the office daily.
Why Join Us?
* Be part of a supportive and purpose-driven team.
* Make a real impact in the local community.
* Enjoy free on-site parking and a collaborative working environment.
Interested?
Please apply with your CV via email